Insider Newsroom
February 21, 2023
Insider announces over 280% YOY growth in North America following a series of customer wins including Samsung
Insider, a global leader in personalized omnichannel customer experiences, announced today significant expansion within the United States and Canada following notable customer wins. Samsung, Paper Mart, Dover Saddlery, Moscot, Miele, and many others have partnered with Insider to power personalized omnichannel experiences.
“We’ve been with Insider for only a few weeks and we are in great hands! The process was a 1-click integration between Insider and Shopify – seamless! Their team is thorough and knowledgeable, truly experts in their field. We are getting hands-on assistance and clear guidance on what needs to happen to complete the integration and optimize our business,” Moscot noted in a recent review. Read the full quote here.
Insider is a market leader for personalized omnichannel experiences receiving top marks and positioning in: The Forrester Wave for Cross-Channel Campaign Management, Gartner Magic Quadrant for Personalization Engines, as well as IDC MarketScape Worldwide Customer Data Platforms. Noteably, Insider has also received over 560+ customer reviews making them a top rated and #1 leader in G2’s Winter 2023 Report across 6 categories including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and E-commerce Personalization.
Globally, Insider powers thousands of personalized brand experiences across industries like retail, eCommerce, financial services and banking, telecommunications, media and entertainment, and travel and hospitality. Insider’s impressive expansion and growth come despite a softening economy, with the World Bank making big cuts to its 2023 growth outlook.
The economic outlook and consumers’ reduced spending power have led many marketing and CX leaders to focus on consolidating tech stacks. Their mission is to reduce overlapping costs, gather revenue-driving insights otherwise lost in disconnected systems, and unlock more substantial ROI and business value from each investment. This renewed focus on driving profitable growth from CX technologies has significantly contributed to Insider’s growth in the region, given its proven ability to deliver ROI 3X faster than any other vendor (G2).
To support business growth and ensure clients receive exceptional local customer support, Insider is actively hiring strategic roles across North America.
“At Insider, we’re expanding our footprint and momentum to become the top choice for all marketers when it comes to personalized omnichannel customer experiences. Our platform is highly ranked by analysts and truly loved by our customers, as noted by our vast amount of G2 reviews and awards. I’m thrilled to spearhead the North America operations as we continue our market leadership success, helping our clients modernize and consolidate their legacy marketing tech stacks” says Meyar Sheik, Global President at Insider.
“Our commitment is to combine local know-how with global expertise to
ensure our customers receive the highest levels of customer satisfaction. This is why G2 users rate our ‘Quality of Support’ as 9.6/10, one of the highest scores compared to any other vendor.”
“I’m delighted to announce that in light of continued North American growth, we’re actively recruiting account managers and customer support professionals.
“With a robust marketing cloud – built specifically for marketing and eCommerce teams to deliver outstanding, growth-driving CX initiatives – we’re witnessing phenomenal interest from North America’s leading brands and retailers,” adds Sheik.
“Our 5/5 ranking in 16 key Forrester product criteria for Cross-Channel Campaign Management – including ‘Personalization’ and ‘Predictive analytics and machine learning’ – gives our customers confidence in the platform.”
“Typically, our customers are looking to consolidate and simplify their tech stack – either by moving away from single-point solutions that keep data locked in silos or by turning their backs on clunky cloud players which are difficult to integrate and use,” says Sheik.
“We’ve also made several exciting announcements recently, including our acquisition of Meta-verified Messaging Platform, MindBehind, which will enable North American brands and retailers to deliver end-to-end shopping experiences within messaging applications like WhatsApp. We’re proud that our customers will be some of the first brands in the world able to deliver this new generation of end-to-end customer experiences, forever changing the dialogue between brands and consumers.”
You can learn more about our latest product launch, WhatsApp Commerce, here.
Verified User in Luxury Goods & Jewelry
“Insider gives the best functionality”
What do you like best about Insider?
I believe Insider gives the best functionality in terms of ease of access toward the market. I have been using for some time now and I believe this software is one of the top in the market at the moment.
What problems is Insider solving and how is that benefiting you?
I am solving the issue of reaching a broader audience as well has having the right method of control of our product marketing information.
Digital Marketing @ FFUN Group
“Insider helped us with customer retention and lead generation”
What do you like best about Insider?
Insider has helped us create campaigns across all our dealers with just 1 click. We are able to replicate what we have done for one Store onto another one saving weeks of work. The abandonment campaign has helped us retain more customers and get more traction with our current monthly campaign on the website.
Their strategy is customer-oriented, Insider really cares about you as a partner, they don’t even call us customers, but partners. I feel like they are part of my team, and I do really appreciate that because our marketing team is extremely small.
What problems is Insider solving and how is that benefiting you?
Lead generation, high bounce rates, new users retention, website personalization.
Read all customer reviews on G2, here.
We will continue to support our North American customers with local account management and customer success teams to provide our winning combination of global expertise paired with local know-how.
Our product roadmap is continuing to accelerate as we develop industry-leading products that are proven to deliver more profitability, growth, and revenue for our customers.
Our goal remains steadfast; to support our customers with their customer experience initiatives through our market-leading solutions and local strategic guidance.
You can explore open positions in the US, here.
