Drive repeat bookings, increase ancillary revenue, and transform travelers into brand loyalists at every stage of the customer journey.
“Our marketing ROI has increased significantly since moving to Insider. We achieved Time To Value much faster than expected – within a single quarter. Insider’s AI capabilities have redefined how our marketing and digital product teams work, driving higher productivity per headcount.”
Chief Marketing Officer
US travel marketplace
Gather traveler preferences, predict booking readiness, and stand out during the crucial discovery and planning stages.
Ready-made gamified templates to increase lead and data collection. Captivate visitors and encourage them to share information for targeted future marketing.
Use real-time insights like browsing patterns, travel frequency, and lifecycle stage in ads or send push notifications to create urgency
Gather traveler preferences, predict booking readiness, and stand out during the crucial discovery and planning stages.
Our social-style thumbnail-to-full-screen capability offers an immersive experience that highlights trending destinations and popular services—even for anonymous users.
Discover InStory
Ready-made gamified templates to increase lead and data collection. Captivate visitors and encourage them to share information for targeted future marketing.
Use real-time insights like browsing patterns, travel frequency, and lifecycle stage in ads or send push notifications to create urgency.
Deliver a consistent experience across 12+ channels. With AI-native features like Next Best Channel and Check Reachability, you can reach customers wherever and however they choose to engage.
Unlock more revenue by leveraging data across any channel.
Transform email into a destination channel where users can discover, browse, and book without ever leaving their inbox.
Unlock more revenue by leveraging data across any channel.
Transform email into a destination channel where users can discover, browse, and book without ever leaving their inbox.
Explore Email
Allow customers to complete ancillary purchases within WhatsApp, from upgrading seats, adding extra baggage, placing in-flight orders, and more.
Explore WhatsApp Commerce
The options are limitless, from gathering instant feedback to collecting data on their next dream destination - instant data collection with zero redirects.
Explore WhatsApp
Gather customer data from all touchpoints to understand each traveler’s unique preferences. Leverage insights from 100+ sources like CRM, loyalty systems, and customer support.
Improve confidence with two-way conversational experiences, like a digital concierge, powered by Generative AI. Resolve queries instantly and reduce customer agent inquiries.
Customize rewards and inspire repeat bookings based on incentive preferences and real-time miles data
Create meaningful retention journeys by collecting actionable feedback with interactive surveys after their trip on their favorite channels
Inspire loyal travelers with exclusive fare deals using app push and in-app templates without any coding dependency
Customize rewards and inspire repeat bookings based on incentive preferences and real-time miles data
Create meaningful retention journeys by collecting actionable feedback with interactive surveys after their trip on their favorite channels
Inspire loyal travelers with exclusive fare deals using app push and in-app templates without any coding dependency
“Insider has been an incredible platform for us. We achieved a 17% increase in ROAS and a 93% increase in CVR. In the low-cost airline sector, this is a significant improvement.”
Digital Acquisition and Growth Marketing Director at Pegasus
“With just one platform, we have everything we need to acquire, activate, and retain our users while also driving revenue.”
Head of Digital Marketing and Loyalty at airBaltic
Sirius AI™
Boost productivity with automated content creation, journey orchestration, and segment discovery powered by Generative AI.
Smart recommendations
Highlight trending packages, recently viewed flights, location-based recommendations, and more with Insider’s Smart Recommender powered by AI.
AI-native CDP
Eliminate data siloes, create unified profiles, and activate them across 12+ channels in Insider’s AI-native and secure Customer Data Platform.
A/B/n testing
Boost conversions by promoting winning experiences on users’ favorite channels with AI-powered A/B/n testing.
Segmentation
Leverage 120+ segment attributes, based on user actions and predictive behavior to engage with travelers effectively.
Pre-built templates
Remove the need for IT with pre-built templates for campaigns and website personalizations, such as Social Proof, Exit Intent, Countdown Banners, and more
Rated the #2 Best Software in the UK, #3 in EMEA, and #7 globally for Enterprises, we’ve topped the charts with the most #1 rankings in G2’s Summer’24 report. We’re ranked #1 in 6 categories - CDP, Personalization, Mobile Marketing, SMS Marketing and more, while securing top positions in Marketing Automation and Customer Journey Analytics, and E-commerce Search.
Read the full reportInsider’s AI-powered personalization capabilities make it the #1 choice for marketers worldwide. We received the highest scores for all three personalization use cases; Marketing (3.99/5.0), Digital Commerce (4.11/5.0), and Services and Support (3.94/5.0).
Read the full reportInsider achieved a perfect 5.0/5.0 rating across 16 Forrester Wave criteria, including personalization, platform architecture, innovation strategy, predictive analytics, and machine learning, with the highest score in the campaign orchestration category.
Read the full reportRead the report to learn more about why recognized Insider as a disruptor “at or above technical parity with the conventional solutions” and highlighted our extensive breadth of channels, personalization, and AI/ML.
Access the reportMarketing automation streamlines communication, enabling timely, personalized messages to travelers during peak seasons. Automated workflows can handle booking confirmations, updates, and reminders efficiently, reducing manual workload and ensuring seamless customer experiences amidst high demand.
Personalized marketing campaigns resonate with travelers by offering tailored recommendations, deals, and content based on their preferences and behaviors. This builds stronger connections, boosts engagement, and increases conversion rates, enhancing brand loyalty and driving revenue for travel brands.
Travel brands benefit from marketing automation platforms as they streamline marketing efforts, improve efficiency, and enable personalized customer experiences at scale. These platforms facilitate targeted campaigns, automate repetitive tasks, and provide valuable insights, empowering brands to engage customers effectively and drive business growth in a competitive industry.
Marketing automation enhances customer experiences for travel brands by delivering relevant, timely messages across various touchpoints. From personalized booking confirmations to post-trip feedback requests, automation ensures seamless communication and engagement throughout the customer journey. By providing valuable information, offers, and support when needed, automation helps create memorable experiences, leading to increased satisfaction, loyalty, and repeat business.
Solutions
Essential Guides
Enterprise CDP, Cross-Channel Marketing, Personalized Customer Experience, WhatsApp Marketing, Email Marketing Platforms, Customer Data Integration, Market Segmentation, Journey Orchestration Platforms, Customer Journey Analytics, Recession-Proof CX Strategies, Migrating vs. Remaining
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