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RESHAPE IS BACK. BIGGER. BETTER. BOLDER - Join A Brand New Way™ Movement.

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One platform for individualized, cross-channel customer experiences

Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.

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One platform for individualized, cross-channel customer experiences

Insider connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform with the fastest time to value.

Get a Demo

Trusted by 1000+ brands from high-growth startups to enterprise brands

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Virgin Logo
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GAP
Madeira
Everyhuman
Opte
Monocloth
Lazada Brand

See Insider in action

  • Connect

    Connect the disconnected. Bring customer data together to get the full story.

  • Predict

    Predict what will happen next and adjust any microinteraction with AI.

  • Individualize

    Give your customers the experience they deserve on any channel they want—customize content, offers, and recommendations with made-to-convert templates.

Connect

Connect the disconnected. Bring customer data together to get the full story.

Predict

Predict what will happen next and adjust any microinteraction with AI.

Individualize

Give your customers the experience they deserve on any channel they want—customize content, offers, and recommendations with made-to-convert templates.

Insider recognized as a Leader in The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Insider received the highest possible ratings, 5.0/5.0 in numerous criteria including personalization, platform architecture, innovation roadmap, native & 3rd party integration, predictive analytics & machine learning — and the highest score in the report, amongst all vendors, in the campaign orchestration criterion.

Read the full report

Onsite experiences that turn heads

Psst… want the secret to grabbing visitors' attention on your website? The answer is simple: extraordinary experiences made just for them. Make your website a joy to discover with individualization. Create more value with every click, tap, and scroll. 

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Onsite experiences that turn heads

In-app experiences they’ll love

Know app users inside-out. Create individualized in-app experiences with a powerful suite of mobile marketing tools. From onboarding to retention, see an almost immediate uptick in engagement with app push and in-app messages.

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In-app experiences they’ll love

Grab their attention offsite

Direct any user's attention wherever you want it and make conversions soar with individually tailored, perfectly timed web push notifications — even when they're offsite. 

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Grab their attention offsite

Goodbye, broken email experience

With so many emails blasted out each day, how do you stand a chance in a user's overflowing inbox? AI to the rescue! Recommend products each customer will love, binge-worthy content, and must-attend events at speed and scale with Insider's email marketing software. 

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Goodbye, broken email experience

Start conversations that convert

With the average user active on six or more channels, you need to be where they are. Engage millions of users already active on messaging channels like WhatsApp Business and Facebook Messenger with one-to-one messages.

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Start conversations that convert

Make one-to-one connections with SMS

Most of us are glued to our phones. Use SMS to engage offline customers and share sales, limited time offers, events, answer their questions and remind them of items they’ve left behind. 

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Make one-to-one connections with SMS

Insider is a LEADER (again!) in the 2022 Gartner® Magic Quadrant™ for Personalization Engines

Insider’s AI-powered optimization capabilities make it the #1 choice for top global brands across industries to go beyond personalization and deliver individualized experiences that embrace the lifestyle of their customers. We received the highest scores for Marketing (4.1/5.0), and Services and Support (4.16/5.0) Use Cases in the 2022 Critical Capabilities for Personalization Engines.

Read the full report

A Dynamic, Robust Software Delivering Up To 30% Uplift In CR, Great For Growth.

- Digital Marketer, Travel and Hospitality Industry

Trusted by
1000+ enterprise brands

  • Using Insider's AI-powered smart recommender, we improved our AOV by 11%, and our click-through rate went up by 13%.

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    increase in average order value AI-powered smart recommender

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  • Insider’s growth consultants suggested groundbreaking ideas to us, like the push-based cart recovery scenario which got us a conversion uplift of 350%.

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    conversion rate uplift Web push notification

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  • Our customers responded to instory really quickly and we saw a huge uplift and engagement. The number of credit card applications made by customers who view the instory was 4X higher compared to the control group.

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    higher card applications Instory

  • Insider helped us deliver highly-tailored experiences across our digital channels and improve our conversion rates significantly, as high as 275%.

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    conversion rate uplift Interest clustering product recommendation

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  • Thanks to Insider, we're gaining deeper insights into customer behavior and improving every aspect of the customer journey, from first landing to purchase.

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  • Starting from increasing test drive applications Insider helps us communicate with our visitors more effectively through every stage of the customer lifecycle.

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    increase in traffic to the car detail page Homepage personalization

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Seamlessly integrate your tech stack with Insider

Connect, predict, individualize, and grow at scale using the data and tools you already use and trust. From advanced analytics to CRMs to email marketing solutions and much more, Insider integrates with it all.

Explore all integrations

Insider named as the Leader in the IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment

Insider outplays 11 global vendors to receive the maximum rating, 5.0/5.0, for multiple CDP criteria including the ability to seamlessly stitch zero, first, second & third-party customer data into unified customer profiles, AI-led predictive analytics and optimization, journey orchestration, consent management, time-to-value (TTV), and more.

Read the report excerpt

Insider named as the Leader in the IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment

Insider outplays 11 global vendors to receive the maximum rating, 5.0/5.0, for multiple CDP criteria including the ability to seamlessly stitch zero, first, second & third-party customer data into unified customer profiles, AI-led predictive analytics and optimization, journey orchestration, consent management, time-to-value (TTV), and more.

Read the report excerpt
  • We implement ideas quickly and effectively which is essential to our promise of delivering an interactive and responsive brand experience.

    Almir Smajlovic Ecommerce Manager
  • With Insider’s predictive audiences feature for Facebook Ads, we got results that completely changed our approach in ad channels.

    Can Durmaz Sr. Digital Performance Manager
  • Implementation is a simple tag that you put on your site in order to go live. For many companies I can see this being a great quick win to boost traffic and conversions.

    Emma Gill Senior CRM, Loyalty & Channel Innovation Manager
  • Insider’s platform capabilities are limitless including personalization and segmentation.

    Anissa Bégin Digital merchandising manager D2C

#1 Leader Everywhere!

We’ve topped all charts as the #1 Leader in G2’s Fall ‘22 report with the fastest time to value (TTV), outplaying all vendors in multiple categories — Customer Data Platforms, Mobile Marketing, Personalization, and more.

See why Insider is the #1 users’ choice for AI-led individualized cross-channel customer journey orchestration.

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