Insider is an all-in-one marketing platform that gives us access to the latest technologies. It's ideal for anyone who wants to create impactful customer experiences.
Designing and delivering a unique, constantly evolving omni-channel shopping experience is a challenge for all retailers in this ever-changing market. Brands need to meticulously manage the performance of the physical outlets, the online store alongside a full range of value-driven supporting channels and services to deliver a brand experience that consistently surprises and delights an increasingly diverse customer base.
The key to delivering an efficient and personalized shopping experience begins with understanding the unique preferences and needs of our customers. Using Insider’s unified platform, the brand was able to deliver a tailored Virgin Megastore experience to every customer who visits their online store, paving the way to deliver a digital shopping experience that fosters customer loyalty and return visits.
Insider’s Smart Surveys have been a valuable tool for Virgin Megastore giving them insight into online customer behavior and facilitated in decreasing bounce rates whilst simultaneously increasing engagement rates.
“Insider has enabled us to implement ideas quickly and effectively which is essential to our promise of delivering an interactive and responsive brand experience. Also, in the past 10 months that we have worked with Insider, we have always been able to reach out to them and communicate to resolve any issues that we come across. Insider is a continuously evolving all-in-one marketing platform that allows us to access the latest technology – a great tool for anyone looking to create impactful customer experiences!”