Omnichannel Personalization Made Possible

Effortlessly connect and communicate across any channel

Discover how Insider can help you to engage with customers wherever they are — all from a single platform. Delivering a seamless cross-channel customer experience is within reach, you just need the right tech to support you.

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Trusted by 1,200+ brands worldwide

Power to you, eCommerce pro

Insider connects data from your different channels, creates a single view of the customer, predicts future behavior with AI, and allows you to deliver personalized experiences – all from a single platform with the fastest time to value.

Learn why thousands of marketers from high-growth startups to enterprise brands choose Insider to power their customer experience.

 
Connect customer data

Unify your customer experience across channels and devices

Customer data doesn’t do much when it’s siloed in different locations. Unify data from your website, app, email, CRM, POS, Contact Center and more to build a 360-degree view of every single customer. A omnichannel experience starts with a deep understanding of your customers.

Connect customer data

Unify your customer experience across channels and devices

Meaningful messaging across all channels

Deliver tailored experiences, in the channels that customers want

Forget disconnected messages, siloed channels and calendar marketing. Finally, deliver the cohesive, frictionless experience that your customers expect, as they move throughout their journey and across channels.
Personalization at scale

Create customer journeys as unique as your customers

Design and deploy your customer experience from a single canvas. Built by marketers, for marketers — our intuitive platform makes it easy to build complex campaigns based on behaviors, triggers and advanced conditions in just a few clicks. Plus our library of gamified templates and drag-and-drop editor makes it easy to customize and deliver next-generation campaigns in a matter of minutes.

Personalization at scale

Create customer journeys as unique as your customers​

Onsite experiences that turn heads

Want the secret to grabbing visitors' attention on your website? The answer is simple: extraordinary experiences made just for them. Make your website a joy to discover with AI-driven and individualized cross-channel campaign management across your website.

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In-app experiences they’ll love

Get to know your app users inside-out. Create individualized in-app experiences with a powerful suite of mobile marketing tools, including WhatsApp and SMS. From onboarding to retention, see an immediate uptick in engagement with app push and in-app messages.

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Gain x3 more conversions with web push

Individually tailored web push notifications let you reach your customers even when they’re offsite. Encourage both known and anonymous users back to your site by grabbing their attention offsite with exclusive offers, special birthday deals, or updates on new stock. Get users to opt-in with a single click—no email required. 

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Bring web-like experiences to email

With so many emails blasted out each day, how can your brand stand out in the inbox? AI to the rescue! Recommend the products your customer loves, binge-worthy content, and must-attend events at speed and scale with Insider's email marketing software. Enrich your email experience with web-like interactions and cohesive design blocks, powered by AMP.

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End-to-end buying experiences on WhatsApp

The average customer is active on six or more channels—and you need to be where they are! Engage millions of active users on WhatsApp with one-to-one messages, tailored specifically to them.

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Build one-to-one connections through SMS

Use SMS to engage offline customers on one of their favorite messaging channels. Keep them up to date on sales, limited-time offers, transactional notifications, and not-to-be-missed events. Encourage cart abandoners to return by reminding them of the items they’ve left behind.

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Insider is the #1 Leader in The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Insider is the #1 Leader in The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms) Q3, 2021

Insider has the highest possible ratings, 5.0/5.0 in 16 criteria including personalization, platform architecture, innovation roadmap, integrations, predictive analytics & machine learning — and the highest score in the campaign orchestration criterion.

Our Insider experience has been very positive. We use their Mobile & Web Suite along with Web Push, InStory, email, and Architect. We have used gamification templates such as “wheel of fortune” or “Swipe” to significantly improve our lead generation strategies and increase user engagement. In only 4 months we have seen an 8.6x ROI and a 9.6% CR uplift with Insider

Product Owner

Omnichannel made possible by channeling Insider power. With Insider’s tools, we were able to create a near frictionless user journey on our website for every customer. The omnichannel experiences that we were able to provide were truly remarkable, evidenced by the increased sales and the CSAT scores that were really high throughout the campaign.

Digital Marketing Specialist
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What could you do with Insider?

One platform for individualized, cross-channel customer experiences

Insider connects data across channels, predicts future behavior with AI,

and individualizes experiences from a single platform with the fastest time to value.

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