June 28, 2024
Insider, Loved by Middle East, Africa, and India Brands, including Samsung, Emirates NBD, and Jarir, Named the 5th Best Software Product in the World by G2
[Dubai, 24 July 2024] – Insider, the #1 AI-native platform for individualized, cross-channel customer experiences, has been named the 5th Best Software Product in the world with the most #1 rankings by G2. The news comes as it unveils its latest AI innovations, enhanced features, and integrations to empower Middle Eastern brands and address the most pressing challenges faced by marketers and CX leaders in MEA & India region.
With ongoing economic uncertainty in 2024, the latest economic reports highlight that while consumer spending is up, competition on pricing continues to increase while brand loyalty decreases, squeezing profit margins for many MEA & India retailers and brands. Delivering a truly engaging and unique customer experience per person at scale is the key to building customer loyalty and driving profitable growth. Insider’s latest AI-native product innovations reflect these changing consumer trends and ensure its impressive portfolio of businesses—including one-third of the Fortune 500 and companies like Samsung, Emirates NBD, Air Arabia, Jarir, KOJ, Flyadeal, GoldenScent, Toyota, Pizza Hut, Puma, Crocs, and MyAster —gain immediate access to these innovations to effortlessly elevate their customer experience.
“We are experiencing exponential growth in the MEA & India. More Middle Eastern brands are moving from traditional, clunky cloud players to Insider, taking advantage of our Switch to Insider program -—which guarantees minimal effort, zero. downtime, and guarantees the quickest time to value, allowing marketing teams to achieve more growth while driving higher productivity and efficiency. After moving into the G2 Best Software Product leaderboard six months ago, Insider has climbed to position #5, taking its place among generational tech companies, including Monday.com, Google, and Hubspot. This recognition is a testament to Insider’s dedication to redefining customer experiences through our AI-native solution. Our product, combined with our focus on integrations, and unparalleled local customer support is proof that marketers can and should be able to have it all.” says Ajish Pillai, MEA & India Commercial Director at Insider.
Sirius AI™, Insider’s patent-pending AI solution for customer experience combines the power of Predictive, Conversational, and Generative AI, large language models, and machine learning to make marketing teams 60% more productive and uncover new opportunities to drive growth and revenue.
With Sirius AI™, marketers can build targeted segments in a fraction of the time, orchestrate connected customer journeys based on preferred outcomes in seconds, generate copy automatically, and enable two-way conversations on autopilot. Sirius AI™ solves marketers’ biggest frustrations, which decelerates business growth and revenue. Sirius AI™ removes weeks of manual effort and eliminates guesswork at every level of customer experience creation.
Insider’s latest updates in Conversational CX allow brands to engage in unstructured, two-way conversations across channels like WhatsApp, Instagram, Web, App, to market, sell, and support users at any stage of the customer journey. Insider’s Conversational CX solution offers an extensive library of pre-built conversational blocks, empowering brands to interact with consumers in the conversational style they would use with their family and friends.
This solution reflects the changing dynamics of customer-business interactions, with customers now preferring immediate attention to their needs through two-way dialogues instead of browsing and clicking on CTAs. Brands can now seamlessly deliver data-driven, contextual, automated conversations—on autopilot—by leveraging context from Insider’s CDP to ensure every conversation is relevant and meaningful based on customer preferences and other attributes. This includes WhatsApp Commerce, WhatsApp Flows, and chatbots.
Insider offers a single solution for intelligent conversational customer experiences on the channels customers care about
“Insider’s WhatsApp Commerce has fundamentally changed how we interact with our customers. We can now meet them where they already are and offer a complete order experience from within their favorite app. Introducing WhatsApp conversational commerce into our channels has reduced cart abandonment by 61% and improved AOV by 38%.” — Ecommerce Director, Leading Grocery Retailer
Disconnected data poses a significant threat to businesses, leading to substantial revenue loss. Due to poor data management, Insider has introduced its AI-native Customer Data Platform designed to revolutionize data management and drive impactful customer experiences. Unlike traditional CDPs that merely collect data, Insider’s AI-native CDP harnesses the power of multi-sourced data to create seamless and context-rich experiences. With the ability to process 4.5 billion data points weekly and generate over 14 billion AI predictions monthly, Insider’s CDP empowers businesses to: integrate data from any source, create the most comprehensive view of the customer, ensure data integrity, and leverage actionable analytics.
Boost product discovery through search results and category pages with AI-powered Search Merchandising
Searchandising (from “search merchandising”) with Eureka means brands can now leverage AI to tailor search results, highlight the most relevant products based on shopper intent, and customize and organize search results to meet business goals via criteria or rules.
These updates will help marketers make well-informed decisions based on available product inventory by promoting excess stock products or deprioritizing products that are low- or out-of-stock. Brands can adapt to seasonal changes faster by promoting products for shorter periods and then quickly disabling the defined rules, promoting the most popular and in-demand brands to increase revenues quickly, or promoting new products to ensure they start selling.
Customize search results and category pages for online shoppers with Search Merchandising
Insider is committed to helping businesses build an ecosystem that best serves their needs and customers, by building deep integrations and partnerships with other leading marketing technology vendors.
Brands can now sync their Snowflake data with Insider to trigger tailored campaigns across 12+ channels. As Insider activates warehouse data across messaging channels, every customer interaction is tracked and collected, allowing brands to easily share engagement data with Snowflake to enrich warehouse insights.
Businesses using Census can now connect their Census data warehouse to Insider via Reverse ETL technology, activating their entire cloud data warehouse without SQL. Marketers can engage users by triggering tailored campaigns from their data warehouse with accurate personalization based on customers’ unique characteristics and past interactions.
Insider’s integration with Amazon S3 enables brands to quickly and easily personalize their website experience with Insider’s 140+ ready-made onsite templates, AI-native recommendation blocks, social media-like stories, and more. As Insider activates the data across messaging channels, every customer interaction is tracked and collected and can be shared with Amazon S3 for flawless data integrity.
“All customer experience and customer retention you can easily use in Insider. I have used Insider for more than 2 years in different companies I can say Insider is the best on CRM”
Flyadeal
“Push notifications can be handled effortlessly with the help of the mobile app. Architect is an excellent tool for cross-channel navigation. With Insider’s Architect and Mobile app solutions, reporting is easier than it was before.”
Emirates NBD
“We didn’t have a dependable WhatsApp solution and Insider helped us solve our messaging channel issues. We also created automated flows using Mindbehind. We are making our app more conversational and this is bringing us more revenue.”
GoldenScent
Insider’s momentum is recognized in its most recent milestones and recognitions, including:
Insider recently attended Seamless Middle East in Dubai. Seamless Middle East brought together CX professionals, marketers, and thought leaders in to explore the latest trends in CX. At the Seamless Middle East Conference, Insider’s CMO, Merve Nazlioglu, hosted a session on Real-life Perspectives on How Generative AI is Changing Marketing while Insider’s Commercial Director Ajish Pillai had the opportunity to sit down with industry leaders in the panel session on How to build a high-performing CMO tech stack for success.
In light of Insider’s continued business growth, expanding client base, and to ensure Middle Eastern customers continue to receive exceptional local customer support, Insider is hiring in it’s MEA & India team, including the following roles: Sales Manager, and Customer Success Manager
