Retail eCommerce:

How Meaningful Personalization
Drives Growth

Thursday 18 August | 19:00-22:00

The Chow Kit, Kuala Lumpur

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Join this exclusive evening for a snapshot of proven strategies and campaigns (that actually work!) from:

Connect and converse with industry peers on the pressing topic of meaningful personalization and ROI. We will set the scene then provide a platform for active discussion with other brand and retail leaders.

According to McKinsey, 78% of consumers are more likely to repurchase from a retailer that personalizes customer experiences. With substantial boosts in conversions and customer lifetime value up for grabs, retailers can’t afford to neglect the ROI of meaningful personalization.

Scroll down for key takeways 👇

To RSVP please fill in the form below

What you will take away:

  • Insights from companies who have successfully initiated the Omni-Channel journey

  • How to achieve collaboration across multiple internal BU’s inc IT and CRM teams

  • With the depreciation of 3rd party cookies, what needs to be evolved

  • More effective customer segmentation to deliver better results

  • The role of marketplaces (Hot topic)


19:00 Arrival & Refreshments
19:30 Presentation: Creating Impactful Strategies & Group Discussion
20:00 Special Guest, Nadia Norzuhdy from Hanya & Harirose w/ Dinner 
21:30 Peer Speed Networking 
22:00 End

Your Host

Picture of Charles Tidswell

Charles Tidswell


Charles is an expert in digital growth strategy, working with SMB and Enterprise brands and retailers to optimize their key metrics, including conversion rates, average order value, customer lifetime value, and revenue. 

Having worked with Insider in APAC , Charles specializes in multi-region scalable personalization strategies



Insider’s mission is to empower marketers and eCommerce leaders to deliver compelling, personalized customer experiences, as unique as your brand.

The platform connects data across channels and predicts future behavior with AI to deliver personalized cross-channel customer experiences – from a single platform, with the fastest time to value.

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