The future is here, now.

At first, it was a struggle to address the demands of the pandemic, within a matter of hours, days, and weeks. Yet with enormous upheaval came countless innovations. Arguably one of the greatest catalysts for change of modern times, the pandemic accelerated the long-awaited digital disruption and forced businesses to adapt. 

And we’re all making our best guesses on how to react and move forward. To help businesses advance and meet the needs of today, we brought together 27 actions to help you brace the major shifts in retail.

What you’ll find inside:

Part 1: DEFYING LIMITS & AI IN RETAIL: Supply Chain, Production, and Logistics 

Part 2: HELLO OFF(N)LINE: Merchandising, in Person, and Online

Part 3: THE MOVING INTERSECTION—S X D: Inventory Management

Part 4: NEW HABITS—THE 66 DAY CHALLENGE: Promotion

Part 5: NET NEW CUSTOMER BEHAVIOURS: Personalization

Part 6: WHERE DO WE GO FROM HERE?

It’s time for retailers to build flexible digital muscles, adaptable enough to meet an ever-changing range of future possibilities.

Within every new challenge you’re facing, we see endless emerging opportunities. 

Let’s navigate the new normal together—as unpredictable as it may be.