6 strategies to drive revenue and customer loyalty for
Hi, we are Insider.
We are here to help Malaysia Airlines achieve its mission to become the first choice destination for holiday destinations and travel itineraries.
Here are six strategies to help Malaysia Airlines deliver 1:1 personalized, cross-channel customer experiences that deliver growth across every channel.
Take inspiration and learn how to:
- Boost engagement and conversions across your digital channels
- Maximise customer lifetime value by joining up the dots in your customer data
- Increase revenue through messaging channels
- Increase Return on Ad Spend and reduce marketing wastage
Generate revenue through messaging channels
Email engagement rates continue to decline. If you are relying solely on email to engage users and drive them back to your website or app, you are missing a huge piece of the puzzle and leaving revenue on the table.
Send automated alerts and personalized messages from cart reminders to back in stock reminders to speed up purchase decisions and recover lost revenue.
Increase customer loyalty and lifetime value through cross-channel journey orchestration
Convert “one-time” bookings into repeat customers and identify opportunities to cross-sell.
With Architect, Insider’s cross-channel journey orchestrator, you can make every customer interaction dependent on: what are they interested in? What do they click? What have they purchases? Which is the best channel to engage?
Create powerful, personalized cross-channel experiences that deliver relevant messages via a customer’s preferred channel.
Provide additional profit for partners with visual storytelling
Increase product discoverability through social-style navigation. With InStory, each thumbnail can be personalized to individual users’ interests or behavior, and expands into a full-screen immersive experience.
Multi-global brands use InStory to showcase partner brands, offering premium real-estate and enhanced storytelling opportunities to drive additional revenue and build profitable brand partnerships.
Increase conversion rates with personalized website content
Displaying generic content across a static website experience is a missed opportunity to drive higher engagement and conversion rates.
With Insider’s deep web personalization capabilities, you can combat “banner blindness”. Returning or known visitors are shown a hyper-relevant experience, with content and products personalized to reflect their shopping history, browsing behavior, interests – or predicted behavior.
Shorten time to purchase with Social Proof
Building purchase confidence, speeding up decision making and eliminating the need to shop around remain some of the biggest challenges for ecommerce and marketing teams.
Create urgency and give customers the assurance they need to make a booking in the shortest possible time.
Boost engagement and conversions with gamified made-to-convert templates
The latest research highlights that only 6.4% app users return to an app 28 days after downloading it. To keep your customers engaged with any channel, it’s critical to provide a memorable customer experience and tangible value.
Insider provides a library of personalization and gamification templates that are proven to delight your customers and drive growth. With drag-and-drop functionality, you can go live in minutes and eliminate development time.
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If you would like to discuss how any of these strategies would bring value to the your customer experience, don’t hesitate to get in touch.
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