LONDON, NOVEMBER 22, 2022 – Insider, the global leader in customer journey orchestration and cross-channel personalization announced that Gainsight has awarded the company the “The Dream Team” GameChanger Award, recognizing the success of their “Experience Hub”. Insider, a Growth Management Platform, unlocked unicorn status and a $1.22 B valuation, earlier this year, and has been focused on helping its partners, which includes 1/3 of the Fortune Global 500, deliver exceptional customer experiences, by improving their partner experience. Annabelle Bottomley, Customer Success Director, UK accepted the award on behalf of Insider at the GameChanger Awards ceremony in London.
“Achieving customer success depends on more than a winning product. At Insider, we pride ourselves on providing partners with consistent, robust and value-led level services,“ Annabelle Bottomley, Customer Success Director, UK said. “This cannot be measured in monetary terms alone – but is of paramount importance to us – that’s why our customer service team prides itself on operating with sincerity, integrity and experience – during any customer interaction.”
Gainsight is a customer success and product experience software company that empowers businesses to increase revenue, decrease customer churn, and drive advocacy. The GameChanger Awards are designed to celebrate businesses that continuously strive to challenge the status quo when it comes to customer success and experience. Award recipients are decided by a panel of judges based on qualitative and quantitative criteria.
“At Insider, we realize the value that community holds, not only for Insider, but for our partners, and in progressing the wider Customer Experience industry, it’s why we put so much focus on building deeper and longer-lasting relationships with our partners,” said Arda Koterin, Co-Founder & Chief Customer Officer. “We also work tirelessly to unite our Customer Success, Sales, Product and Marketing teams in a single mission – to help our partners create hyper-personalized experiences that create enduring brand love. We believe this unwavering focus is a key differentiator. This award and recognition from Gainsight is testimony to that commitment and mission.”
A newly-created thinktank at Insider, The Experience Hub, has been tasked with ensuring that every partner or prospective partner receives a best-in-class customer experience during every single interaction, and stage of their relationship with Insider, from Pre-Sales, through to Partner Success, Product Development and Finance. “We believe that delivering an exceptional partner experience begins by ensuring individual team members gain value from every interaction with our solution and team interactions,” said Derya Mercan, Partner Experience Manager, Insider. “We are constantly improving our internal processes, and systems to make working with Insider as seamless and memorable as possible. Our aim is to deliver the gold standard of customer experience, all to provide our partners with the highest levels of operational efficiency and profitability. This focus, combined with our #1 leading platform makes it possible for Insider partners to gain a tangible edge, especially in volatile and competitive markets.”
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Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, RCS).
Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as a Leader in Gartner Magic Quadrant for Personalization Engines 2022, The Forrester Wave for Cross-Channel Campaign Management 2021, and IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-22 Vendor Assessment. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.7/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.
One-third of Fortune 500 and top brands in retail, automotive, and travel choose Insider to deliver AI-led personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Estée Lauder, Virgin, Toyota, New Balance, IKEA, GAP, L’Oreal, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.
Founded in 2009, Gainsight is an innovative customer success and product experience platform that helps companies of all industries and sizes drive durable growth through customer-led, product-led, and community-led strategies. The platform offers a powerful set of solutions that results in customer success, product experience, and community engagement that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation.