October 11, 2024
Insider Launches Its Migration Mission to Help More Brands Switch From Outdated Vendors Following Rapid Growth in
[New York City, New York, October , 2024] – Insider launches Migration Mission to help North America’s top brands make the move to the #1 AI-native platform for individualized, cross-channel customer experiences.
Insider is on a mission to help more brands switch from clunky cloud players or multiple-point solutions while removing the typical barriers to implementation and migration. Whether a brand’s existing platform is overburdened, outdated, or they have simply outgrown it, migration is fast becoming an inevitable part of business transformation. With a proven track record, Insider has successfully migrated leading brands such as [Samsung], [Olaplex], and [Paper Mart] in [North America], helping them overcome the challenges posed by legacy platforms. These businesses are now empowered with Insider’s innovative solutions to solve key issues in their customer experience strategies—delivering enhanced personalization, seamless journey orchestration, and real-time engagement capabilities.
Insider recognizes the challenges brands face when transitioning to a new marketing technology platform and the concerns that can arise during such a critical decision. To address these concerns, the company offers a seamless migration process, supported by industry-leading expertise, ensuring that brands can unlock the full potential of their marketing efforts without disruption.
“At Insider, we believe migration shouldn’t feel like a leap into the unknown. We’ve redefined the migration process to be as it should be – fast, frictionless, and focused on immediate results. Our goal is simple: to empower brands to break free from outdated solutions and unlock their full potential with zero downtime and maximum impact. “ said Serhat Soyuerel, Co-Founder and CRO of Insider.
“We’re seeing rapid growth in the US as more North American brands are moving away from outdated, cumbersome MarTech SaaS providers and choosing Insider,” added Meyar Sheik, Global President at Insider. “Through our Migration Mission program, they benefit from a seamless transition with zero downtime and minimal effort, ensuring the fastest time to value. This allows marketing teams to boost growth while increasing productivity and efficiency.”
Through its innovative solutions, Insider has empowered leading brands to make the move to its innovative technology—including one-third of the Fortune 500, like Coca-Cola, Adidas, Samsung, Estée Lauder, Virgin, GAP, Vodafone, Santander, Slazenger and Singapore Airlines. By providing advanced capabilities that streamline tech stacks and drive higher ROI and revenue, Insider gives businesses immediate access to solutions that elevate customer experiences.
Insider continues to lead the charge in transforming how businesses interact with their customers by delivering cutting-edge innovations across user engagement, journey orchestration, and AI-powered personalization. From intelligent search capabilities to real-time product recommendations and two-way support on platforms like WhatsApp, Insider is committed to providing brands with the tools they need to create tailored, meaningful experiences for every user.
This latest update takes personalization to unprecedented levels, powered by AI-driven advancements like Sirius AI™ Co-Pilot for journey orchestration and Eureka’s enhanced search algorithms, which refine the user experience in real time. Whether it’s streamlining product discovery or improving customer retention through WhatsApp Utility, Insider’s suite of new features ensures that businesses can effortlessly meet—and exceed—the expectations of their customers.
Insider has taken journey orchestration to the next level with the introduction of Sirius AI™ Co-Pilot—a dynamic chatbot that transforms the way users interact with the Smart Journey Creator. This latest enhancement brings more usability, flexibility, and seamless control, making journey creation more intuitive and efficient.
Sirius AI™ Co-Pilot Features:
These features enhance productivity, simplify cross-channel experiences, and help marketers focus on customer experience.
It takes an average of 3 searches for users to get to their desired product leading to higher bounce-offs and broken experiences. Delivering personalized and intuitive product discovery experiences is key to better customer engagement. With Eureka’s latest intelligent search enhancements, businesses can now offer more tailored and impactful search journeys that cater to individual user preferences.
Key Features:
Seamless Retention with WhatsApp Utility and Support
Keeping customers engaged and supported requires swift, personalized communication through their preferred channels. Insider’s WhatsApp Utility and WhatsApp Support make it simple to offer real-time updates and two-way support conversations, backed by AI. Whether your goal is to automate routine interactions or deliver personalized service, WhatsApp enables a seamless customer experience that boosts satisfaction and drives retention.
WhatsApp Utility: Real-time updates with scalability
WhatsApp Support: Two-way conversation with Gen AI and live agent deflection
Drive Instant Relevance with Insider’s New Real-Time User Engagement Model
Insider’s recommendation engine has been delivering real-time personalization, ensuring that product suggestions adjust based on user behavior dynamically. Now, we’re introducing the Real-Time User Engagement Model to elevate personalized shopping experiences even further. This model brings enhanced precision and adaptability to deliver recommendations that respond instantly to each user’s unique browsing patterns, creating a seamless and highly tailored journey.
What sets it apart?
Other feature launches in Q3
As brands strive to build stronger, longer-lasting relationships with their customers, Insider’s Q3 product releases offer the perfect solution. From enhanced personalization with real-time user engagement to dynamic AI-driven journey orchestration, every feature is designed to elevate the customer experience. However, Insider didn’t stop at personalization—compliance, analytics, and subscriber management are equally important.
Other feature launches included:Silent Hours for SMS ensure compliance with regional regulations, reducing spam reports and unsubscriptions while delivering timely, respectful messages.
With Insider’s comprehensive suite of tools—from cutting-edge personalization to robust analytics and compliance controls—businesses can drive meaningful, data-driven engagement while safeguarding both customer trust and regulatory adherence.
The world’s biggest retail, financial services, automotive, and travel brands choose Insider to deliver AI-led personalized experiences and make marketing easier for everyone.
The Insider Switch Program helps brands make the move from clunky cloud players to the world’s most efficient marketing platform with minimal effort, zero downtime, and the guaranteed quickest time to value.
Find out more about the Switch To Insider Program. Or, book a personalized demo with one of Insider’s growth consultants to discover how Insider can help you overcome your toughest growth challenges.
“Our partnership with Insider and the implementation of personalized product recommendations have been transformative for Paper Mart. By harnessing the power of data-driven insights, we’ve not only enhanced the customer experience but also seen a significant boost in revenue. It’s a testament to the impact of smart technology on our bottom line.”.
“The AI-powered recommendations and immersive fullscreen experiences have significantly boosted our product discovery and customer engagement. InStory has truly transformed how we connect with our customers and showcase our products. Our partnership with Insider has been instrumental in achieving these successes, and we look forward to continuing this collaborative relationship.”
“Insider delivers extraordinary revenue. The best part is that it takes us only a matter of minutes to set up a campaign and get it going. All [our] campaigns have given phenomenal results.”
Insider continues to be a dominant player in North America participating at leading industry events including NRF Big Show, eTail Palm Springs, and Shoptalk. Our Co-Founder & CEO, Hande Cilingir led a keynote session at the sold out Women In Retail Leadership Summit discussing the role of generative AI in retail with our client Paper Mart. And most recently our Global President, Meyar Sheik, spokeGoPro at CommerceNext sharing best practices for tech stack consolidation, modernization, and delivering individualized omnichannel experiences. These events continue to bring together leading CX professionals, marketers, and thought leaders to explore the latest trends in CX, and Insider will continue to be at the center of these discussions.
In light of Insider’s continued business growth, expanding client base, and to ensure North American customers continue to receive exceptional local customer support, Insider is hiring in it’s NA team, including the following roles: Customer Onboarding Manager, Enterprise Account Executive, Lead Product Marketing Manager, Senior Content Writer, and Solution Architect.
The world’s biggest retail, financial services, automotive, and travel brands choose Insider to deliver AI-led personalized experiences and make marketing easier for everyone.
The Insider Switch Program helps brands make the move from clunky cloud players to the world’s most efficient marketing platform with minimal effort, zero downtime, and the guaranteed quickest time to value.
Find out more about the Switch To Insider Program. Or, book a personalized demo with one of Insider’s growth consultants to discover how Insider can help you overcome your toughest growth challenges.
