5 Strategies to Drive Revenue and Customer Loyalty

Hi, we are Insider.

We are here to help you achieve your goal of making good things easily accessible to more people, through effortless digital experiences.

Here are five strategies to help Very deliver 1:1 personalized, cross-channel customer experiences that deliver growth across every channel.

Learn how to:

Enhance product discovery with snackable stories
Create a personalized shopping experience for every customer
Generate revenue through messaging channels
Increase customer loyalty and lifetime value through cross-channel journey orchestration
Enrich your messaging with personalised product recommendations

Enhance product discovery with snackable stories

Attention spans are short. With InStory, you can capture your visitors’ imagination. Customize each story based on a visitor’s purchase history, real-time behavior, and predicted actions to reduce mobile bounce rates and help users find what they’re looking for.

Not a designer? Not a problem. Create immersive full-screen story experiences with our drag-and-drop editor. Add flourishes like stickers and countdown timers to boost engagement and conversions.

Create a personalized shopping experience for every customer

Displaying generic content on your website is a missed opportunity to drive higher engagement and conversion rates.

With Insider’s deep personalization capabilities, you can beat “banner blindness” on your website.

Provide returning or known visitors with hyper-relevant content and products based on their purchasing history, browsing habits, interests – or predicted behavior.

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Generate revenue through messaging channels

Email engagement rates continue to decline. If you are relying solely on email to engage users and drive them back to your website or app, you are missing a huge piece of the puzzle and leaving revenue on the table.

Send automated alerts and personalized messages from cart reminders to back in stock reminders to speed up purchase decisions and recover lost revenue.

Utilise web push notifications, app push, WhatsApp, Facebook Messenger, Email, SMS and RCS.

Increase customer loyalty and lifetime value through cross-channel journey orchestration

With Architect, Insider’s cross-channel journey orchestrator, you can make every customer interaction dependent on: what are they interested in? What do they click? What have they purchases? Which is the best channel to engage?

Create powerful, personalized cross-channel experiences that deliver relevant messages via a customer’s preferred channel.

Enrich your messaging with personalised product recommendations

Blanket blasts are fast to execute, but have limited results.

With Insider’s AI-powered recommendation engine, you can add real-time product recommendations to your cross-channel digital strategy, based on visitors’ browsing and shopping behaviors. 

Boost customer lifetime value with personalized recommendations via emails and messaging channels, and maximize average order value onsite and in-app. 

Trusted by 1000+ businesses, including:

Marks & Spencer increases cart recovery rate to 15.1%

IKEA gets more than 3,000 4-star reviews with in-app overlays 

Philips increases average order value by 35% with personalization

Ready to learn more?

If you would like to discuss how any of these strategies would bring value to the Very customer experience, don’t hesitate to get in touch.

Nina Ridge

Digital Growth Consultant

nina.ridge@useinsider.com

+44 7845 748881

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