This event will be in Thai
To maintain a competitive advantage, businesses must achieve revenue by building a customer loyalty program.
According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%. Businesses can usually get current customers to make repeated purchases more easily, and cheaply, than they can find new customers. It means that CEOs are taking a long-term approach not only to ensure sustainable business revenue and to minimize risks, but also to exploit the potential to increase company value and provide a great experience for customers.
So how should businesses build customer loyalty to grow sustainably? There are 4 pillars that leaders must pay attention to:
1- Optimize the user journey
2- Personalized customer experiences
3- Understand holistic view of your customers
4- Life time value
This event is for: Managers, department heads, leaders, M-levels, C-levels from digital transformation, marketing, branding departments, and customer experience development departments.
Registration – Welcome drink
Welcome and Introduction
Market overview – Business and user perspectives on Mobile Applications
– Understand user needs for mobile apps
– Optimized solutions for business growth growth hack on mobile apps and ways to retain users
– Case studies
5 steps to build a customer journey based on data from offline to online
– How to properly collect enough user data
– Identify the critical points in the human life cycle
– Case study builds multi-channel user journey through touch points. website, app, offline, online..
Relax and clink some glasses with other attendees.