Trusted by marketing teams at 1,200+ brands, from high-growth start-ups to enterprise players
26 September 2024 | 12:00 - 7:00 PM | The Fullerton Hotel Sydney
#1 Customer Experience and Growth Summit Tour
Don't miss this opportunity to connect, learn, and shape the future of customer experience!
At Insider, our team of experienced growth consultants is here to help you unlock the full potential of your marketing strategy. We specialise in simplifying marketing functions, reducing costs, and improving efficiency. Let’s chat about how our AI-powered platform can help you deliver seamless, personalised customer experiences and drive growth.
E-Commerce Unlocked: Turning Challenges into Strategic Wins
Join Lara Atechian, founder and director of Bookloop and former Chief Digital and Marketing Officer at one of Australia's leading online retailers, for an exclusive fireside keynote on navigating the complexities of the e-commerce landscape. In this engaging session, Lara will dive deep into the real-world challenges faced by e-commerce businesses, revealing invaluable lessons learned from her extensive experience.
Customer Spotlight: EHP Labs and SIR
We will dive deep into the challenges faced by these brands and how Insider's platform helped them achieve remarkable results.
Fireside Chat Speakers
Brendan Ridge
Head of Innovation
Andres Villavicencio
eCommerce & Digital Marketing Specialist
Product Roadmap 2024
The Future of Customer Experience
- Discover innovative features that will help you personalise customer journeys at every touchpoint.
- Learn about advancements in areas like automation, data-driven insights, and omnichannel marketing.
- Gain insights into our vision for the future of CX technology and how it can unlock new growth opportunities for your business.
Daniel Keegan
VP of Growth, APAC
The Fullerton Hotel Sydney
Thursday, 26 September at 12:00 PM
Set in the stately former General Post Office building and a high-rise annex, this luxe hotel is 14 minutes’ walk from the Art Gallery of New South Wales and 2 km from Darling Harbour. It’s a 4-minute walk from Martin Place train station.
Address: 1 Martin Pl, Sydney NSW 2000
Agenda
12:00 - 1:00 PM
Registration, Lunch, Networking
The Fullerton Hotel
1:00 - 1:45 PM
Welcoming Remarks & Product Roadmap | Daniel Keegan
Get ready to peek into the future! Our product roadmap session will unveil the latest innovations coming to the Insider platform in 2024.
1:45 - 2:15 PM
E-Commerce Unlocked: Turning Challenges into Strategic Wins | Lara Atechian
Discover how to turn obstacles into opportunities and avoid the hidden pitfalls that can derail growth. Learn the art of balancing profitability with innovation, using smart strategies and data-driven insights to create a more resilient and future-proof business. Whether you're a digital leader or just starting in e-commerce, this session will provide you with the tools and strategies you need to thrive in an ever-evolving market.
2:15 - 2:45 PM
Customer Spotlight: EHP Labs | Andres Villavicencio and Brendan Ridges
Nick Hale interviews EHP Lab's Head of Innovation and eCommerce & Digital Marketing Specialist on their key learnings from a recent digital transformation project.
2:45 - 3:15 PM
Coffee Break
3:15 - 3:45 PM
Customer Spotlight: SIR. | Bree-Anna Jones
Trent Olsen interviews SIR's Head of Digital on their key learnings from a recent digital transformation project.
3:45 - 4:15 PM
Roundtable Sessions
Whether you're just starting to explore conversational commerce or looking to take your strategy to the next level, this session is a must-attend for any marketer looking to stay ahead of the curve.
4:15 - 6:00 PM
Networking Drinks and Canapes
