Growth Hacks Series: A New Age of Conversational CX
Insider is trusted by 1200+ of the world’s favorite brands,
including one-third of the Fortune 500
From enterprise brands to high-growth businesses, more marketing and CX teams in Malaysia are empowered by Insider
Did you know...?
When you join this dinner, you'll be among other C-level executives from a variety of key sectors in Malaysia, exploring new ideas to gain a better understanding of the growing demand and preferences of consumers. Discover how the consumer experience has evolved and why real-time assistance is now more crucial than ever.
55%
of customers find web self-service portals difficult to use
74%
of customers would choose a chatbot over a human agent to look for answers to straightforward questions
29%
of consumers find scripted, impersonal responses the most frustrating
75%
of customers desire a consistent experience, regardless of how they engage a company
Agenda
06:00 PM
Registration & Arrival Networking
06:20 PM
Introduction to Conversational CX
06:35 PM
Conversational CX in Action
Explore different use cases and see how leading companies are leveraging conversational CX to drive customer engagement and conversion.
07:30 PM
Dinner Service
Experience a 6-course fine dining service of a specially curated French gastronomy meal utilising only quality seasonal ingredients.
08:45 PM
Closing Remarks
09:00 PM
Post-event Drinks
A Culinary Voyage at Cassis
Indulge in an exceptional dining experience at Cassis, listed at the top of Tatler Asia's 2024 Dining Guide in Malaysia.
Renowned for its exquisite cuisine and elegant ambiance, Cassis promises an unforgettable evening of fine dining that complements the insightful discussions of our event.
Who Should Attend?
- You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
- You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
- You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
- You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX
Insider is the #1 platform for individualized, cross-channel customer experiences
Connect data across channels, predict future behavior with AI, and automate cross-channel journeys, as unique as each customer, from a single platform - with the fastest time to value.
