The CX Grand Prix:
Accelerate Your Bottom Line


Date: Thursday, 14 August 2025
Time: 12:00 - 5:00 PM
Venue: 1 Hotel Melbourne, Docklands

Association with:
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SPEAKERS

Kireina Gita Gardini
Customer Excellent & CRM Lead
Kireina Gita Gardini
Customer Excellent & CRM Lead
Zidni Kadir
Head Of Subscription Growth
Zidni Kadir
Head Of Subscription Growth
Herianto Iskandar
Head of Business Messaging Specialist
Herianto Iskandar
Head of Business Messaging Specialist
Harris Naga Putra
Country Growth Director
Harris Naga Putra
Country Growth Director
Jack Nguyen
VP of Growth, SEA
Jack Nguyen
VP of Growth, SEA
Kireina Gita Gardini
Customer Excellent & CRM Lead
Kireina Gita Gardini
Customer Excellent & CRM Lead
Zidni Kadir
Head Of Subscription Growth
Zidni Kadir
Head Of Subscription Growth
Herianto Iskandar
Head of Business Messaging Specialist
Herianto Iskandar
Head of Business Messaging Specialist
Harris Naga Putra
Country Growth Director
Harris Naga Putra
Country Growth Director
Jack Nguyen
VP of Growth, SEA
Jack Nguyen
VP of Growth, SEA
Kireina Gita Gardini
Customer Excellent & CRM Lead
Zidni Kadir
Head Of Subscription Growth
Herianto Iskandar
Head of Business Messaging Specialist
Harris Naga Putra
Country Growth Director
Jack Nguyen
VP of Growth, SEA
YOUR RACE DAY AGENDA
12:00 - 12:45 PM
PIT LANE

Registration & Networking Fuel

1:00 - 1:30 PM
POLE POSITION

Opening Keynote: "Engineering the Perfect Profit Formula"

1:30 - 2:00 PM
RACE STRATEGY

Panel: "Data as Fuel: Optimising Every Customer Touchpoint"

2:00 - 2:30 PM
PERFORMANCE TUNING

Workshop: "Reducing Acquisition Costs While Maximising Lifetime Value"

2:30 - 2:45 PM
PIT STOP

Strategic Networking & Refreshments

2:45 - 3:15 PM
ACCELERATION PHASE

Interactive Session: "Cross-Channel Optimisation for Maximum ROI"

3:15 - 3:45 PM
CHAMPIONSHIP DRIVE

Closing Keynote: "Future-Proofing Your Profit Engine" with Impact

3:45 - 4:00 PM
PODIUM CELEBRATION

Key Takeaways & Implementation Roadmap

4:00 - 5:00 PM
AFTER THE CHEQUERED FLAG

Networking Drinks & After-Party 🎉

Insider is trusted by over 1,200+ brands, from fast-growing startups to leading global enterprises.

🏁 1 Hotel Melbourne

Like a finely tuned race strategy, 1 Hotel Melbourne balances innovation with sustainability. Rooted in the land, waters, and traditions of Melbourne, it’s the perfect setting for The Retail Grand Prix—where precision, efficiency, and profitability take center stage.

OPEN MAP
WHO BELONGS ON THE STARTING GRID
  • Team Principals: CEOs and General Managers setting profit targets
  • Race Strategists: CMOs and Digital Directors balancing growth with profitability
  • Performance Engineers: E-commerce Managers optimising customer journeys
  • Data Analysts: Analytics Leaders transforming insights into action
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WHAT PAST PARTICIPANTS SAY

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