The Ultimate WhatsApp Playbook for Business:
Transforming the Customer Journey & Experience with Insider x Meta
Speakers
Connect with top-level executives and industry leaders, exchange insights, and build meaningful partnerships.
META’s H2 Roadmap: Insights into META’s upcoming innovations and features for WhatsApp Business.
Speaker: Insider, Harris Naga Putra - Country Growth Director
- Why Change is Crucial: How businesses can benefit from embracing WhatsApp, CDP, and chatbots to elevate their customer experience.
- Combined Solutions: How Insider and META are collaborating to provide a seamless, data-driven customer experience.
Topic: Transforming Customer Engagement with Data & Technology
- WhatsApp for Business: How top brands use WhatsApp to enhance real-time customer communication and increase conversions.
- CDP & Data-Driven Decisions: Insights into how companies leverage CDP to create personalized customer journeys and boost engagement.
- Case Studies: Real-world examples from brands like Somethinc, Kompas.id, and Taman Safari on how they transformed their customer experiences.
Speaker: Somethinc, Kireina Gita Gardini - Customer Excellent & CRM Lead
- Chatbot Integration: Practical examples of how Somethinc uses chatbot technology to automate and optimize their customer support.
- E-commerce Optimization: Streamlining the e-commerce journey using AI-driven chatbots to enhance the customer experience and increase sales.
- WhatsApp Automation: Combining WhatsApp and chatbot solutions to manage high-volume customer interactions more efficiently.
- Case Studies, do & don't
Speaker: Kompas.id, Zidni Kadir - Head of Subscription Growth
- CDP Overview: How Kompas.id uses CDP to centralize customer data and create actionable insights for targeted campaigns.
- Empowered WhatsApp: Driving higher engagement and conversion rates by integrating WhatsApp into the customer journey for personalized communication.
- Remarketing Strategy: Techniques for leveraging CDP data and WhatsApp to create highly personalized remarketing campaigns, driving customer retention
- Case Studies, do & don't
META Indonesia Office
Capital Place building, 49th Floor
- CEOs, Leaders, and Department Heads are interested in digital transformation, change management, and the latest trends.
- Business owners and entrepreneurs seeking insights on how to scale their companies and reach new customers
- Customer Experience Experts are eager to explore how data can be utilized to enhance CX.
- Professionals in the data and analytics space looking to understand how to use customer data to drive business growth
