Replay Videos
Opening Keynote with Liz Earle, MBE, Founder of Liz Earle Wellbeing: "Uplift Your D2C Beauty Brand"
Liz Earle shares her expertise and journey in building a successful direct-to-consumer (D2C) beauty brand. The session focuses on strategies for fostering customer trust, leveraging authentic storytelling, and driving brand loyalty in the competitive beauty industry.
Keynote by META: "Business Messaging: Customer Engagement in a Conversational Economy"
META explores the growing significance of conversational commerce in transforming customer engagement. The talk highlights how business messaging through platforms like WhatsApp and Messenger can enhance customer experience, streamline interactions, and drive sales in an omnichannel world.
Keynote with Emilie Maunoury, Commercial Director at Clarins: "Uplift Your Career"
Emilie Maunoury discusses Clarins' approach to customer experience in the luxury sector. This session covers how Clarins uses innovative strategies to create a seamless, personalised experience, blending offline and online touchpoints to elevate customer satisfaction and loyalty.
Uplift Through the Challenges in D2C: An Expert Panel Discussion with As Watson, Clarins, and AppsFlyer
Industry experts dive into the challenges and opportunities of D2C models, addressing topics such as supply chain optimisation, customer acquisition costs, and retaining loyalty in a crowded market. The panel offers actionable insights and success stories to inspire brands navigating these challenges.
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