Insider Accelerates Growth Footprint in India,  Appointing New Commercial Director Following Major Brand Wins and Evolving Ecommerce Landscape

NEW DELHI, India (Mar 03, 2025)—Insider, the leading AI-native omnichannel experience and customer engagement platform, today unveiled ambitious expansion plans in India, including the appointment of Jay Dalvi as Commercial Director. The news follows a series of high-profile customer wins, including Toyota, Apparel Group, The Whole Truth Foods and Puma, reinforcing Insider’s position as the #1 platform of choice for marketing teams at India’s best-loved brands. As the region’s ecommerce sector continues to surge, Insider is helping more brands break free from outdated legacy cloud providers, fragmented local vendors, and restrictive point solutions that limit growth and innovation.

This strategic expansion comes as India’s ecommerce market is set to surpass $100 billion by 2028, with digital retail growing at an unprecedented 19% annually. As India’s middle class expands and purchasing power surges, the demand for seamless, AI-driven omnichannel experiences is increasing. By 2030, the country’s online shopping population is expected to skyrocket from 300 million to 500 million users, creating an immense opportunity for brands to engage and delight digital-first consumers.

India is not just keeping pace with global ecommerce trends—it’s setting them. With businesses now delivering in record times and redefining customer expectations, the region has become a global leader in rapid commerce and digital innovation. Insider is already at the forefront of this shift, offering India’s most ambitious brands an end-to-end platform with an integrated CDP to fuel journey orchestration across the widest set of channels and deliver experiences as unique as each customer – with faster ROI, greater efficiency, and measurable business impact.

Building on this momentum, Insider is strengthening its geographical footprint in India’s key commercial hubs—Mumbai, Bangalore, and Delhi. The move will ensure Insider’s customers receive Insider’s award-winning blend of local expertise, hands-on support, and cutting-edge global-scale technology, to help brands accelerate growth in one of the world’s most dynamic markets.

Insider’s Leadership in India’s Ecommerce Market

Insider is redefining how India’s favorite brands engage customers across 12+ channels, delivering seamless, AI-powered experiences at scale. Trusted by one-third of the Fortune 500, including Samsung, L’Oréal, Adidas, and Lexus, Insider also powers some of the region’s most beloved brands, such as Toyota, Apparel Group, The Whole Truth Foods and Puma—helping them create personalized, high-converting customer journeys.

As the leading enterprise-grade omnichannel experience and customer engagement platform, Insider empowers marketers to orchestrate highly personalized, omnichannel experiences from a single, AI-driven platform. From intelligent search and real-time product recommendations to two-way engagement on WhatsApp—India’s most-used messaging platform—Insider provides the essential tools brands need to create meaningful, high-converting customer journeys.

Insider’s AI-native technology and deep market expertise enable Indian ecommerce brands to efficiently collect, analyze, and activate first-party data in real time. This translates to higher marketing efficiency, accelerated growth, and stronger, more valuable customer relationships.

By combining world-class AI capabilities with localized insights tailored to India’s fast-evolving digital landscape, Insider is helping brands deliver the seamless, hyper-personalized experiences that today’s consumers expect—setting a new standard for ecommerce excellence in India.

Jay Dalvi to Lead Insider’s Expansion in India

Insider has appointed Jay Dalvi as Commercial Director to drive its rapid growth in the Indian market. With 12 years of experience leading high-performing SaaS teams, Jay brings deep expertise in digital-first and enterprise segments across India and the Middle East.

Dalvi takes a hands-on approach to value-based selling, fostering long-term client relationships and building high-performance teams. He has a proven track record of executing go-to-market strategies and driving revenue growth.

Before joining Insider, Jay spent a decade in the MarTech space, helping brands navigate digital transformation. He understands India’s complex and diverse market—from regional consumer preferences to the rising expectations of digital-first shoppers.

His leadership philosophy is rooted in understanding local market trends and consumer behavior. In India, success requires more than just cutting-edge technology—it demands deep local insights and the agility to adapt to rapid market shifts.

With his insight-led, customer-first approach, Jay will play a key role in scaling Insider’s presence, building high-performance teams, and helping Indian brands unlock the full potential of AI-powered, omnichannel engagement.

Insider’s Growth in the Indian Market Continues

Insider’s expansion marks a turning point for India’s ecommerce and retail brands. With Jay Dalvi leading the charge, Insider is set to unlock new growth opportunities through AI-powered, hyper-personalized customer experiences.
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