Decathlon x Insider
Connect the dots between your customers

Insider’s customer data platform stitches together every customer interaction into a clear picture of offline and online behaviors, revealing each customer’s interests, needs, and preferred touchpoints.

Hi, we are Insider!

We are here to help Decathlon achieve your mission to provide incomparable consumer experiences, entirely customized to respect consumers’ different aspirations and needs.

Here are proven approaches to drive more revenue, growth and loyalty by delivering a compelling, connected and personalized customer experience across all your digital properties.

Connect customer data

Unify your customer experience across channels and devices

Attention spans are short. With InStory, you can capture your visitors’ imagination. Customize each story based on a visitor’s purchase history, real-time behavior, and predicted actions to reduce mobile bounce rates and help users find what they’re looking for.

InStory, a social-media-like storytelling capability to capture attention and ease product discovery on your Shopify Store via Insider's Shopify integration
What's Next

Deliver tailored experiences, in the channels that customers want

Are you looking to explore new capabilities and leverage new templates to build exceptional customer experiences and optimize their UX even more? Architect — Insider’s cross-channel campaign orchestration tool — will be critical in helping the team achieve even higher results.

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The only SaaS business platform that combines CRM, marketing automation & commerce.

Darren Dunlap

Retail Director

With the ability to identify unique user attributes and product attributes, our marketing team was able to nail down the customer experience and create individualized journeys for various customer personas. No more blind targeting or hoping for the best — we know what needs to be done.

Darren Dunlap

Retail Director

With the ability to identify unique user attributes and product attributes, our marketing team was able to nail down the customer experience and create individualized journeys for various customer personas. No more blind targeting or hoping for the best — we know what needs to be done.

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Ready to Learn More?

If you would like to discuss how any of these strategies would bring value to the customer experience, don’t hesitate to get in touch.

 

LING YING LEE
Digital Growth Associate
ling.ying@useinsider.com
+65 9169 6992

One platform for individualized, cross-channel customer experiences

Insider connects data across channels, predicts future behavior with AI,

and individualizes experiences from a single platform with the fastest time to value.

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