Strategies to drive revenue & growth across digital
channels for
Hi, we are Insider.
We are here to help Direct Line to drive more revenue, growth, and loyalty by delivering compelling, connected, and personalized customer experiences across all your digital properties.
Here are customized and highly-effective approaches to help you accelerate your online business and make it easier and more enjoyable to shop with Direct Line.
Increase conversion rates with personalised online shop content
Showing the same content to all visitors to your online shop is a missed opportunity to generate higher engagement and conversion rates.
With Insider’s advanced personalisation capabilities, you can combat “banner blindness” and present personalised content and products to known or unknown visitors. Generate a highly relevant experience that also reflects the purchase history, browsing behaviour, interests or future behaviour of your customers and visitors.
Increase customer loyalty and lifetime value through
cross-channel journey orchestration
Remove the guesswork and hassle of piecing together incomplete data from disconnected systems and dashboards. Instead, create a CX which is seamless, and adapted to each customers’ behavior – What did they click? Buy? What’s the best channel to engage them?
All this and more is available with Insider’s powerful and user-friendly journey orchestrator. With Architect, delivering relevant messages and products on customers’ preferred channels has never been easier… or more effective.
Get a complete overview of each customer
Visualise customer data from multiple channels in a unified dashboard. Orchestrate personalised journeys using real-time data and AI-based information to deliver more value at every user touchpoint.
Ready to learn more?
These are just a handful of ways that Insider could bring value to your customer experience. If you would like to see more, don’t hesitate to get in touch.
