Why settle for Acoustic when you can choose Insider?
Discover why 1,200+ brands have already switched to Insider to accelerate growth, and increase productivity.
Users rate Insider higher than Acoustic where it matters most:
- 99% of users ranked Insider as #1 for fastest integration
- 98% of users voted our customer support as the best
- 98% of users believe in our visionary product roadmap
Discover why 1,200+ brands have already switched to Insider to accelerate growth, and increase productivity.
Users rate Insider higher than Acoustic where it matters most:
- 99% of users ranked Insider as #1 for fastest integration
- 98% of users voted our customer support as the best
- 98% of users believe in our visionary product roadmap
Insider by the numbers.
Our platform offers unrivaled scalability and extensibility to deliver value quickly and continuously.
2 Month
Average time to value
100+
Integrations and connectors available
4-6 Weeks
Average time to complete migration
Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic and every other vendor. Teams find Insider easier to set up, use, and do business with.
Meets Requirements
78%
95%
Ease of Use
67%
95%
Ease of Setup
67%
91%
Ease of Admin
73%
92%
Quality of Support
73%
96%
Has the product been a good partner in doing business?
75%
95%
Product Direction (% positive)
68%
98%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic Campaign and every other vendor. Teams find Insider easier to set up, use, and do business with.
Features
Supported integrations with zero hidden costs
Advanced targeting and segmentation capabilities backed by AI
Cross-channel journey orchestration
Cutting-edge technology
Customer support availability
Acoustic
Implementation is complex, and costs tend to exceed the initial scope.
Outdated targeting misses unidentified users, leading to lost opportunities and lower engagement.
Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors.
Acoustic’s clunky interface, slow email builder, and outdated features hinder productivity, while bugs and server issues disrupt campaign reliability.
Additional customer support costs and slow support time delay mission-critical campaigns.
Simple and clear pricing strategy, with no hidden costs for support or integration—all are included.
Target and engage every user, even anonymous ones, for better conversions.
10+ channel coverage, including in-app and on-site, with real-time triggers, price drops, and back-in-stock options.
Insider offers 3X faster time to value than the competition. A modern platform that prioritizes efficiency and productivity.
Support is available 24/7/365 via local experts, dedicated account management, self-guided academy, and ticketing.
G2 Ratings
Based on 1,000+ independent reviews, users rate Insider as the #1 choice, outranking Acoustic and every other vendor. Teams find Insider easier to set up, use, and do business with.
Meets Requirements
Insider
95%
Acoustic
78%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Ease of Use
Insider
95%
Acoustic
67%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Ease of Setup
Insider
91%
Acoustic
67%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Ease of Admin
Insider
92%
Acoustic
73%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Quality of Support
Insider
96%
Acoustic
73%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Has the product been a good partner in doing business?
Insider
95%
Acoustic
75%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Product Direction (% positive)
Insider
98%
Acoustic
68%
Source: G2 Comparison of Insider vs Acoustic Campaign as of October 2024
Features
Supported integrations with zero hidden costs
Insider
Simple and clear pricing strategy, with no hidden costs for support or integration—all are included.
Acoustic
Implementation is complex, and costs tend to exceed the initial scope.
Advanced targeting and segmentation capabilities backed by AI
Insider
Target and engage every user, even anonymous ones, for better conversions.
Acoustic
Outdated targeting misses unidentified users, leading to lost opportunities and lower engagement.
Cross-channel journey orchestration
Insider
10+ channel coverage, including in-app and on-site, with real-time triggers, price drops, and back-in-stock options.
Acoustic
An outdated, hard-to-use interface with a limited journey builder and dynamic content that requires coding creates major user hurdles.
Cutting-edge technology
Insider
Insider offers 3X faster time to value than the competition. A modern platform that prioritizes efficiency and productivity.
Acoustic
Acoustic’s clunky interface, slow email builder, and outdated features hinder productivity, while bugs and server issues disrupt campaign reliability.
Customer support availability
Insider
Support is available 24/7/365 via local experts, dedicated account management, self-guided academy, and ticketing.
Acoustic
Additional customer support costs and slow support time delay mission-critical campaigns.
Ditch Acoustic and find out what you’re missing.
Why customers recommend Insider
“With Insider, we gained a 360-degree view of each customer and can now identify previously unknown customers and track their behavior and personalize accordingly.”
Head of CRM at NA-KD
25%
Increase in CLTV
72X
ROI in 2 months
5X
Channels supported
“Insider has become so much more than a technology partner for us. They own our growth targets like their own and always share best practices and industry know-how”
Group Head of Digital Marketing and Ecommerce at Vodafone
6X
Return on investment in 12 weeks
4.1%
Increase in average revenue per user
64%
Uplift in lead generation across channels
“No one should think twice about choosing Insider. The Insider team is always available, and always helping us optimize our customer experience.”
Ecommerce Lead at MAC Cosmetics
17X
Return on investment
7.3%
Increase in average order value
4.8%
Uplift in conversion rate
“We couldn’t believe how quick [it] was to set up and the results have been incredible. Insider enabled us to build relevant campaigns across nearly 30 different customer segments.”
Ecommerce Director at Slazenger
49X
Return on investment in 8 weeks
40%
Revenue recovery rate
700%
Uplift in customer acquisition
Persistent Bugs and Routine Outages Impact Usability
Acoustic’s platform is frequently criticized for being buggy, with issues worsening after updates. Users report constant user interface problems, frequent email save failures that require recreating content multiple times a week, and regular service outages. These persistent bugs and system failures significantly impact user experience and campaign reliability.
Outdated Interface and Poor UX
Users report an inefficient UX, with cumbersome elements like the inability to open reports in new tabs and outdated coding for email design. Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors. These issues make the platform difficult to navigate and significantly hinder productivity.
Email Deliverability Failures and Functionality Issues in Acoustic
Acoustic faces significant email deliverability issues, with users reporting that scheduled emails often fail to send, even after extensive preparation time. Some emails remain unsent for over 12-14 hours, causing missed deadlines for time-sensitive campaigns. The platform is also criticized for slow list uploads, frequent template breaks, and numerous bugs across reporting, automation, and backend processes. These issues, coupled with functionality that lags behind competitors, severely impact Acoustic’s reliability as an email vendor.
Slow Response Times and Billing Confusion
Acoustic’s account support is widely criticized for being disorganized and inconsistent, with frequent changes in account managers and slow response times. Users report surprise billing and unexplained charges, often with no dedicated account manager available to resolve issues. Customer service is seen as lacking, with some users waiting weeks for answers to their queries. Despite the platform’s high cost, the support provided falls short, leaving customers frustrated by both the service and the lack of assistance.
Insider
“32X ROI. From integration and implementation to execution, we’ve been impressed with every aspect of Insider.”
Verified G2 User
Enterprise (>1000 emp.)
Acoustic
“For 5 years I’ve seen very little innovation and the overall software is clunky and requires a savvy user to operate well.”
Verified G2 User
Enterprise (>1000 emp.)
Insider
“We were surprised by how fast and easy the integration process was. Insider’s team was helpful throughout the process and left no question [unanswered].
Verified G2 User
Enterprise (>1000 emp.)
Listrak
“Really buggy. Often cases save issues causing me to recreate the entire email. Often as several times a week.”
Verified G2 User
Enterprise (>1000 emp.)
Insider
“The most comprehensive platform I’ve ever used. We were impressed by how easy to use it is.”
Verified G2 User
Enterprise (>1000 emp.)
Listrak
“The interface is old and clunky and the email builder is particularly poor. This translates additional time to get things done.”
Verified G2 User
Small-Business (50 or fewer emp.)
Insider
“Great product and excellent service. They are the best partner.”
Verified G2 User
Enterprise (>1000 emp.)
Listrak
“Automation of campaign is complicated and time consuming. Support team takes their own time to answer your request and their support is not available on Saturdays and Sundays.”
Verified G2 User
Mid-Market (51-1000 emp.)
Why customers recommend Insider
“With Insider, we gained a 360-degree view of each customer and can now identify previously unknown customers and track their behavior and personalize accordingly.”
Head of CRM at NA-KD
25%
Increase in CLTV
72X
ROI in 2 months
5X
Channels supported
Why customers recommend Insider
“Insider has become so much more than a technology partner for us. They own our growth targets like their own and always share best practices and industry know-how”
Group Head of Digital Marketing
and Ecommerce at Vodafone
6X
Return on investment in 12 weeks
4.1%
Increase in average revenue per user
64%
Uplift in lead generation across channels
Why customers recommend Insider
“No one should think twice about choosing Insider. The Insider team is always available, and always helping us optimize our customer experience.”
Ecommerce Lead at MAC Cosmetics
17X
Return on investment
7.3%
Increase in average order value
4.8%
Uplift in conversion rate
Why customers recommend Insider
“We couldn’t believe how quick [it] was to set up and the results have been incredible. Insider enabled us to build relevant campaigns across nearly 30 different customer segments.”
Ecommerce Director at Slazenger
49X
Return on investment in 8 weeks
40%
Revenue recovery rate
700%
Uplift in customer acquisition
Persistent Bugs and Routine Outages Impact Usability
Acoustic’s platform is frequently criticized for being buggy, with issues worsening after updates. Users report constant user interface problems, frequent email save failures that require recreating content multiple times a week, and regular service outages. These persistent bugs and system failures significantly impact user experience and campaign reliability.
Outdated Interface and Poor UX
Users report an inefficient UX, with cumbersome elements like the inability to open reports in new tabs and outdated coding for email design. Reporting, dashboards, and customer journey tracking are not user-friendly, and the technology lags behind competitors. These issues make the platform difficult to navigate and significantly hinder productivity.
Email Deliverability Failures and Functionality Issues in Acoustic
Acoustic faces significant email deliverability issues, with users reporting that scheduled emails often fail to send, even after extensive preparation time. Some emails remain unsent for over 12-14 hours, causing missed deadlines for time-sensitive campaigns. The platform is also criticized for slow list uploads, frequent template breaks, and numerous bugs across reporting, automation, and backend processes. These issues, coupled with functionality that lags behind competitors, severely impact Acoustic’s reliability as an email vendor.
Slow Response Times and Billing Confusion
Acoustic’s account support is widely criticized for being disorganized and inconsistent, with frequent changes in account managers and slow response times. Users report surprise billing and unexplained charges, often with no dedicated account manager available to resolve issues. Customer service is seen as lacking, with some users waiting weeks for answers to their queries. Despite the platform’s high cost, the support provided falls short, leaving customers frustrated by both the service and the lack of assistance.
“For 5 years I’ve seen very little innovation and the overall software is clunky and requires a savvy user to operate well.”
Verified G2 User
Enterprise (>1000 emp.)
“32X ROI. From integration and implementation to execution, we’ve been impressed with every aspect of Insider.”
Verified G2 User
Enterprise (>1000 emp.)
“Really buggy. Often cases save issues causing me to recreate the entire email. Often as several times a week.”
Verified G2 User
Enterprise (>1000 emp.)
“We were surprised by how fast and easy the integration process was. Insider’s team was helpful throughout the process and left no question [unanswered].“
Verified G2 User
Enterprise (>1000 emp.)
“The interface is old and clunky and the email builder is particularly poor. This translates to additional time to get things done.”
Verified G2 User
Small-Business (50 or fewer emp.)
“The most comprehensive platform I’ve ever used. We were impressed by how easy to use it is.”
Verified G2 User
Enterprise (>1000 emp.)
“Automation of campaign is complicated and time consuming. Support team takes their own time to answer your request and their support is not available on Saturdays and Sundays.”
Verified G2 User
Mid-Market (51-1000 emp.)
‘’Great product and excellent service. They are the best partner.”
Verified G2 User
Enterprise (>1000 emp.)
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Frequently asked questions
Insider is a leading alternative to Salesforce Marketing Cloud, offering a faster time to market, more intuitive UI, and a comprehensive suite of AI-powered personalization tools. Brands switching from Acoustic competitors to Insider benefit from seamless migration, zero downtime, and improved results across key metrics like conversion rates and engagement.
Insider stands out compared to Acoustic alternatives by offering real-time personalization capabilities across multiple channels, including web, mobile, app, and WhatsApp Commerce. While Acoustic offers journey orchestration, Insider’s AI-driven recommendations and easy-to-use Architect feature enable marketers to create hyper-personalized customer journeys with minimal effort.
Many companies are migrating from Acoustic competitors like Salesforce to Insider due to its simpler implementation, better customer support, and more advanced analytics. Insider’s platform is designed to deliver faster results and is favored by brands looking to transition away from Acoustic’s legacy systems. Additionally, Insider’s platform is recognized for being agile and marketer-friendly, ideal for brands frustrated with the complexity of Acoustic.
Insider’s AI-powered analytics are designed to give marketers actionable insights that improve personalization and engagement. Compared to Acoustic analytics, Insider provides predictive analytics that can anticipate customer behaviors, driving higher ROI and customer lifetime value. Insider’s platform also integrates online and offline data seamlessly, making it a top contender among Acoustic competitors.
While Acoustic offers a comprehensive marketing suite, many brands find Insider’s platform to be more intuitive and marketer-friendly. Insider focuses on quick deployment with superior support, offering seamless multi-channel experiences. Whether it’s through AI-powered orchestration or WhatsApp marketing, Insider provides easier integration and faster time to value, positioning it as a strong alternative to Acoustic.com.
Ditch Acoustic and find out what you’re missing.
#1 AI-native Omnichannel Experience and Customer Engagement Platform
The end-to-end platform with an integrated CDP to fuel journey orchestration across the widest set of channels to deliver experiences as unique as each customer – with the fastest ROI, higher efficiency, and better results.
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