INVITE-ONLY event
CX-Led Transformation:
Empowering State Enterprises for the Next Digital Decade
📍 Fairmont | 🗓️ 28 November 2025 | 17:00 – 21:00
Indonesia’s leading financial institutions and state-owned enterprises (SOEs) are entering a new era of digital accountability. With rising customer expectations, aging infrastructure, and AI racing ahead, many organizations are facing a widening Customer Experience (CX) gap.
Insider Indonesia GHS 2025 is a private executive roundtable designed for senior decision-makers from BFSI and SOEs who are ready to tackle this challenge.
Join industry leaders, regulators, and partners to explore how AI, real-time data, and hyper-personalization can close CX gaps and build future-proof engagement strategies.
Days
Hours
Minutes
Seconds
Register Now!
Insider Indonesia GHS 2025 is a private executive roundtable designed for senior decision-makers from BFSI and SOEs who are ready to tackle this challenge.
Join industry leaders, regulators, and partners to explore how AI, real-time data, and hyper-personalization can close CX gaps and build future-proof engagement strategies.
Meet Our Speakers
Muhammad Ajie Santika
CMO
Harris Naga Putra
Country Growth Director
Agenda
17:00 - 18:00
Executive Networking & Registration
18:00 - 18:05
Opening Remarks & Dinner
18:05 – 18:30
Keynote : Keynote: Reimagining AI-Powered CX
18:30 – 18:45
Case Study: BRI Sharing Session
18:45 - 19:30 PM
Fireside Chat: Data Activation for SOEs
19:30 - 20:00
Executive Dinner & Open Networking
Network over a delightful dinner
Fairmont Hotel Jakarta
Fairmont Jakarta is a premier 5-star destination in Senayan, offering refined luxury, exceptional service, and an ideal setting for distinguished gatherings.
What is Growth Hacks Series?
A premium invite-only series for digital, data, and transformation leaders shaping the future of enterprise growth. Each edition dives deep into high-impact strategies, AI-powered innovation, and real success stories from Southeast Asia’s most respected organizations.
Learn
from SOE and BFSI trailblazers who are transforming customer experience with AI, data, and intelligent personalization.
Discover
the tools, frameworks, and benchmarks redefining loyalty, retention, and omnichannel excellence in regulated industries.
Connect
with C-level decision-makers and peers driving Indonesia’s digital acceleration roadmap from public to private sectors.
By Invitation Only: Indonesia's Executive Roundtable on SOE & BFSI CX Transformation
This is a closed-door gathering of Indonesia’s most influential executives from state-owned enterprises, top banks, and regulatory bodies.
Hosted by Insider x Feedloop, the roundtable explores how AI, real-time data, and compliance-ready personalization are reshaping national digital transformation strategies
Exclusively Curated for CX-Driven SOE & BFSI Leaders
Chief Digital & Marketing Officers
Leading CX transformation across complex channels, with a focus on AI-powered engagement, retention, and lifetime value.Heads of Data, IT, & Personalization
Owning enterprise data stacks and responsible for integrating CDP, real-time orchestration, and cross-channel execution.CX & Growth Strategy Leaders
Focused on unlocking measurable ROI from omnichannel personalization, automation, and predictive customer journeys.SOE & BFSI Innovation Champions
Pioneering digital change across regulated environments ready to scale AI-driven CX while ensuring compliance and performance.
