Insider is trusted by 1200+ of the world’s favorite brands,
including one-third of the Fortune 500
From enterprise brands to high-growth businesses, more marketing and CX teams in Malaysia are empowered by Insider
What is Growth Hacks Series?
The Growth Hacks Series is a one-of-a-kind event series designed to equip marketing and business leaders with the cutting-edge strategies and practical tactics needed to achieve exponential growth. Each event tackles a specific theme within the growth hacking landscape, bringing together industry experts, thought leaders, and successful practitioners for an in-depth exploration of the topic at hand.
Learn
how leading brands are leveraging data and marketing automation to transform customer experiences and drive real business results.
Discover
actionable insights you can implement immediately to drive customer engagement and growth.
Network
with industry peers and gain insights from other delegates in this exclusive, closed-door roundtable.
Did you know...?
When you attend this event, you’ll join other C-level executives and industry leaders to explore how leveraging first-party data, AI, and digital signals can drive smarter marketing strategies, increase efficiency, and maximize ROI. Here are some key insights:
68%
of businesses report that improving customer experience is their top priority for achieving business growth.
74%
of companies are adopting AI-driven solutions to analyze digital signals and improve decision-making across customer touchpoints.
60%
of C-level executives acknowledge that real-time data analytics have accelerated their marketing campaigns, improving conversion rates by up to 30%.
46%
of businesses say that effectively using first-party data has helped them cut acquisition costs by as much as 25%.
Speakers
Terry O'Connor OBE,
Insider Strategic Advisor
Terry O’Connor is the Managing Director and Founder of Trim Consultancy, a firm dedicated to driving transformation and delivering real-world outcomes for businesses. With over 30 years of experience in retail and omni-channel operations across the UK and Southeast Asia, Terry has led transformational efforts at major companies, including Matahari and Courts Asia. Notably, he was responsible for the successful listing of Courts Asia on SGX and its eventual acquisition by Japan’s Nojima Corp.
In recognition of his contributions to trade and retail, Terry was made an Officer of the British Empire (OBE) in 2010. He holds a Master’s in Business Administration from the University of Stirling and is a graduate of the YPO-HBS Presidents Program.
Guneet Oberoi,
Director of Growth, SGMY
Guneet Oberoi is the Growth Director at Insider, where he leads growth strategies and customer success across the Singapore and Malaysia region. With a focus on delivering impactful digital experiences, Guneet collaborates with businesses to optimize their marketing efforts through cutting-edge technologies and data-driven insights. He brings years of expertise in the martech space and is committed to driving sustainable growth for his clients such as IKEA, Disney, 6ixty8ight and more.
Terry O'Connor OBE
Insider Strategic Advisor
Guneet Oberoi
Director of Growth, SGMY
Agenda
05:00 PM
Registration & Arrival Networking
05:30 PM
Introduction to Deciphering Digital Data
05:45 PM
Strategic Optimization in Action
Explore different use cases and see how leading companies are leveraging data to drive customer engagement and conversion.
06:30 PM
Networking Break
07:00 PM
Dinner Service
08:30 PM
Closing Remarks
09:00 PM
Post-event Drinks
Award-Winning Rooftop Restaurant with the Best View of Kuala Lumpur
Nestled on the rooftop of the iconic EQ Hotel, Sabayon offers a fine dining experience that blends contemporary European cuisine with stunning panoramic views of Kuala Lumpur’s skyline. The elegant ambiance and sophisticated menu make it the perfect setting for an intimate evening with C-level executives.
As featured on Rolling Grace and The Yum List, Sabayon is celebrated for its exquisite culinary creations and unparalleled dining experience.
By Invitation Only: The A-List of CX Innovators
The Growth Hacks Series: CX Unplugged is designed for a select audience of C-Suite executives shaping the future of customer experience.
You'll connect with industry leaders from top brands in Malaysia, including marketing specialists, e-commerce directors, and customer experience champions. This exclusive environment fosters meaningful networking and collaboration, allowing you to gain valuable insights from peers facing similar challenges and opportunities.
Who Should Attend?
- You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
- You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
- You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
- You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX
Insider is the #1 platform for individualized, cross-channel customer experiences
Connect data across channels, predict future behavior with AI, and automate cross-channel journeys, as unique as each customer, from a single platform - with the fastest time to value.
