INVITE-ONLY event
BFSI Rewired: How SINGAPORE'S Leading Financial Brands Build Lifelong Secure Customer Loyalty and Enduring Growth
FRIDAY, 21 NOV 2025 
10:00 AM – 02:00 PM
ST REGIS HOTEL
Discover battle-tested strategies transforming customer relationships across Singapore’s financial services sector.
Join Singapore’s most innovative financial leaders – from established banks and digital neobanks to insurance providers, fintech platforms, e-wallets, government retirement schemes, cryptocurrency exchanges, and trading platforms – as they reveal how they’re building unbreakable customer loyalty through secure, AI-powered personalization. Walk away with actionable frameworks designed to amplify your thinking, strengthen your execution, and deliver the kind of results that set industry benchmarks.
Days
Hours
Minutes
Seconds
Space is strictly limited so don't forget to join the waitlist!
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Speakers
Jason Teo,
VP of Marketing
As the VP of Marketing at Endowus, Jason drives growth through data-first strategies across user acquisition and lifecycle marketing. He's passionate about growth and tech, building on his previous experience helping scale regional tech powerhouses like Lazada and Circles.Life.
Samuel Chu,
SVP of Data Science and Analytics
Samuel Chu leads enterprise AI strategy, driving innovations in business intelligence, machine learning, and governance. With actuarial roots and a passion for AI, Samuel bridges people, process, and technology to embed data-driven decisions across the organization.
Dr Luke Soon,
AI Leader
Luke is a pioneering Computer Scientist with ~3 decades of experience applying ANI to improve the Human Experience. He likens the quest for AGI and ASI the arms race of our times, and has found renewed Purpose in building safe, responsible Agentic AI for humanity.
Orkan Akcan,
Managing Director of APAC
With over 15 years of experience in digital transformation and enterprise growth, Orkan has been instrumental in helping leading banks, insurers, and enterprises adopt AI-driven, omnichannel strategies to deliver personalized and compliant customer experiences. He works closely with global partners, investors, and C-level executives to drive long-term growth in high-value verticals such as BFSI, retail, and telecom.
Jason Teo
VP of Marketing
Samuel Chu
SVP of Data Science and Analytics
Dr Luke Soon
AI Leader
Orkan Akcan
Managing Director of APAC
Event Agenda
10:00 AM
Registration & Networking
Ease into the morning with drinks, refreshments, and casual networking with fellow industry leaders.
10:30 AM
Welcome Remarks
An introduction to the day, framing the opportunities and challenges ahead for Singapore's financial services leaders.
10:40 AM
Insider Keynote: BFSI Rewired
11:05 AM
Panel Discussion: The Personalization Paradox
The Personalization Paradox: Balancing Compliance, AI, and Customer Expectations
Senior leaders from BFSI institutions and partners discuss how to deliver hyper-personalized customer experiences without compromising compliance and trust.
11:30 PM
Executive Roundtables
Attendees will exchange perspectives on key themes such as:
- AI adoption and data transformation in BFSI
- Conversational engagement and the role of WhatsApp
- Building trust through CDPs and first-party data strategies
12:30 PM
Conclusions
Final reflections and takeaways.
12:50 PM
VIP Networking Lunch
A curated lunch experience for executives to continue the conversation in a relaxed, private setting.
01:50 PM
Closing Remarks
Executive Roundtable Topics
In an intimate, closed-door setting, senior leaders will exchange perspectives on the biggest opportunities and challenges reshaping financial services today. Guided by our partners AWS, Meta, and PwC, these roundtables will tackle high-impact themes, including:
AI in Banking & Insurance – Moving from hype to enterprise-scale adoption
Cloud & Data Modernization – Balancing agility, compliance, and cost optimization
Trust, Privacy & Regulation – Navigating Malaysia evolving frameworks
Customer Data Platforms (CDPs) – Unlocking personalization while staying compliant
The Future of Messaging – How WhatsApp is redefining engagement and service in BFSI
Marketing Automation in BFSI – Delivering efficiency and growth in regulated industries
Cybersecurity & Resilience – Building customer trust in an era of digital-first banking
The Human Factor – Reskilling, culture shifts, and leadership in financial transformation
What is Growth Hacks Series?
The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.
Learn
from top industry experts who reveal their proven tactics for scaling businesses.
Discover
innovative strategies and tools that can drive your next big leap in growth.
Connect
with like-minded professionals and build valuable relationships to elevate your business.
Our Previous Growth Hacks Series
By Invitation Only: The A-List of CX Innovators
Join us for an evening that goes beyond digital metrics to explore what truly connects us with our customers. Reserve your place at the table where strategy meets sophistication, and data meets dining.
Who Should Attend?
- You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
- You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
- You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
- You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX
Frequently Asked Questions
What is the event about?
The Growth Hacks Series is an invite-only event bringing together Singapore’s top BFSI executives. It focuses on AI adoption, compliance, customer personalization, and the future of financial services, with thought leadership from Insider and partners such as AWS, Meta, and PwC.
How much does it cost to attend?
The event is entirely free of charge for all invited participants.
What is the dress code?
Smart casual to business attire. Think polished professional with a relaxed vibe - perfect for networking and making connections.
Can I bring a guest or colleague?
This event is exclusively for invited guests only. Please check with the event organiser to confirm if guests can be invited.
How do I register for the event?
Registration details will be sent via email. Please RSVP by the specified date to confirm your attendance.
I don't drink alcohol - will there be non-alcoholic options?
Yes, we'll have non-alcoholic beverages available, and all food served will be halal.
Will the event be recorded or photographed?
We may take photos for future marketing purposes. If you prefer not to be photographed, please let us know when you arrive.
Who can I contact for more information?
For event-related enquiries, please contact Jarrah Lim +601124220267 or jarrah.lim@useinsider.com.
