E-Growth Practices for ACE Hardware

Maximize revenue and customer loyalty

Memorable personalized experiences drive conversions and boost customer lifetime value. Turn casual browsers into loyal customers with compelling cross-channel customer journeys across your digital channels. 

1000+ retailers including the world’s leading brands rely on Insider

ACE Hardware's Instory Example

Increase product discoverability and minimize mobile bounce rate with InStory

Attention spans are short. With InStory, you can capture your visitors’ imagination. Customize each full-screen story based on purchase history, real-time behavior, and predicted actions to reduce mobile bounce rates and help users find what they’re looking for.

Maximize LTV by driving relevant second category purchases

Enticing customers to consider additional product categories, outside their usual hero product, can be tricky. Create custom segments to target your customers with compelling offers to tempt them to try something new. Gamified templates like scratch coupons and wheel of fortune will surprise and delight visitors, turning casual customers into brand loyalists.

Boost lifetime value with timely replenishment reminders

With so many retailers vying for your customers' attention, how do you ensure that when the time comes, they re-buy from you?

Send your customers replenishment reminders on and off-site to drive them back to your site, right before their favorite product is likely to run out.

IKEA improves card recovery rate by 11% with personalized app push

Tapping into Insider’s dynamic mobile push notifications for cart recovery, IKEA was able to convert some of its less-potential users into customers.

Read the success story

Reactivate silent customers to increase CLV and tackle churn

All the signs are there. They’ve stopped coming to site, they’re not opening your emails, they haven’t made a purchase in months. It’s time to mix up your strategy.

Insider’s machine learning recognizes the distinct behavioral patterns of your customers to detect when a customer is likely to churn – before it’s too late. Keep the conversation going by identifying the right channel and message for each customer who is in danger of churning to inspire loyalty and keep customers engaged.

Insider is #1 on G2 for the 20th quarter

Raise AOV with AI-powered recommendations

Not every shopper has the time or attention span to scroll through endless category pages to find the items that they’ll love.

Help them navigate faster and boost average order value with AI-powered smart recommendations. Easy to implement algorithms include trending products, recently viewed items, location-based bestsellers, purchased together and more.

Don’t take our word for it, see why users rank Insider #1.

“Insider helps us grow”

Thank you for your time!

If you would like to discuss how any of these strategies would bring value to your digital growth & your customers’ experience, don’t hesitate to get in touch.

Öykü Çelik
Digital Growth Associate
oyku.celik@useinsider.com

One platform for individualized, cross-channel customer experiences!