Understanding the true impact of “opt-in” screen on customer experience and site performance

We further made use of automated web push notifications from Insider to help us improve our conversion rates. We’re satisfied to know that the use of opt-in screen does not cause user drop-offs and we are continuing to use both custom opt-in screens and automated web push from Insider.

5

%
improvement in conversion rate Cart abandonment web push

About Otto.nl

OTTO.nl is a leading European eCommerce store with product offerings ranging from clothing & Apparel, furniture and home decor to electronics. 

Opt-in along with web push for improved UX and greater conversions

OTTO.nl ran this test for a month and realized that the presence of the opt-in screen did not affect user behavior on the site. On the contrary, OTTO.nl witnessed a CR uplift of 0.5% to 1% in the variation group. 

During this time, OTTO.nl launched their automated cart-abandonment, promotion and web push notifications. These automated conversion web push notifications were successful in bringing back visitors to the website and improving conversions by 5%. The automated web push notifications also aided in reducing the cart abandonment rate for OTTO.nl.

“We had our initial concerns that the implementation of an opt-in screen on our website would deter visitors and increase our drop-off rate. We decided to A/B test this feature and saw that there was no variation in user behavior among those users who were shown an opt-in screen. We further made use of automated web push notifications from Insider to help us improve our conversion rates. We’re satisfied to know that the use of opt-in screen does not cause user drop-offs and we are continuing to use both custom opt-in screens and automated web push from Insider.”

Renate Pijls

Senior CRM Coordinator

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