INVITE-ONLY EVENT | SYDNEY
Growth Hacks Series: Beyond the Hype
The C-Suite Playbook for Peak Retail Profitability
Thursday, 4 December 2025 
11:30 – 2:30 PM 
BTWN, Level 3, W SYDNEY, DARLING HARBOUR [VENUE UPGRADED FROM BOPP & TONE]
This past BFCM, the gap between winners and losers was not a gap; it was a chasm. The results are in, and they paint a clear picture: success is no longer just about the deepest discount.
While trends like AI-driven personalisation (influencing $51B in sales) and mCommerce dominance (79% of traffic) created new records, costly failures in fulfillment, site scalability, and mobile UX crushed margins for the unprepared.
This C-level briefing cuts through the tactical noise to deliver a strategic post-mortem. We will analyse the critical failures that turned record traffic into a logistical nightmare and the strategic investments that delivered sustainable profit, not just empty revenue.
Seats are limited and reserved in advance, so please RSVP only if you’re certain you can attend.
Venue: Private Dining Room @ BTWN, W Sydney
Embracing its dynamic location 'between' sweeping expressways, this hotel restaurant in Sydney evolves and transforms as the day unfolds to an ever-changing backdrop of Sydney's Darling Harbour. The dining experience moves ‘between' spaces and experiences, as you share in dishes that reflect the season and the region, with a menu celebrating locally sourced ingredients from ‘between the borders' in NSW.
Speakers
Kim Russell is an award-winning Chief Marketing Officer with over two decades of experience driving growth, brand transformation, and customer connection across some of Australia’s most iconic brands, including Telstra, Nando’s, Menulog, and OTR. Known for blending creativity with commercial rigour, Kim has delivered more than $650 million in attributable revenue uplift, launched loyalty ecosystems still in use today, and led culturally resonant campaigns that shaped both brands and audiences.
Andrew Goldstein is a seasoned Customer Loyalty and CRM Strategist with 21+ years’ experience across retail, banking, travel, insurance, and gaming. Formerly at THE ICONIC, MYER, and Priceline, he has led loyalty programs, CRM strategies, and customer engagement initiatives that drive growth and retention. Based in Sydney, Andrew now consults and advises businesses on loyalty, personalisation, and data-driven customer strategies, combining deep industry knowledge with a pragmatic, results-focused approach. |
David Solomons is the ANZ Growth Solutions Lead at Insider, with deep expertise in helping startups, scaleups, and enterprise organisations simplify processes and maximise technology adoption. Passionate about omni-channel strategy, business transformation, and SaaS solutions, he excels at turning complex challenges into practical, high-impact outcomes. Known as an energetic leader and advocate for innovation, David thrives on mentoring teams and driving growth through smarter, people-focused solutions.
Kim Russell is an award-winning Chief Marketing Officer with over two decades of experience driving growth, brand transformation, and customer connection across some of Australia’s most iconic brands, including Telstra, Nando’s, Menulog, and OTR. Known for blending creativity with commercial rigour, Kim has delivered more than $650 million in attributable revenue uplift, launched loyalty ecosystems still in use today, and led culturally resonant campaigns that shaped both brands and audiences.
Andrew Goldstein is a seasoned Customer Loyalty and CRM Strategist with 21+ years’ experience across retail, banking, travel, insurance, and gaming. Formerly at THE ICONIC, MYER, and Priceline, he has led loyalty programs, CRM strategies, and customer engagement initiatives that drive growth and retention. Based in Sydney, Andrew now consults and advises businesses on loyalty, personalisation, and data-driven customer strategies, combining deep industry knowledge with a pragmatic, results-focused approach. |
David Solomons is the ANZ Growth Solutions Lead at Insider, with deep expertise in helping startups, scaleups, and enterprise organisations simplify processes and maximise technology adoption. Passionate about omni-channel strategy, business transformation, and SaaS solutions, he excels at turning complex challenges into practical, high-impact outcomes. Known as an energetic leader and advocate for innovation, David thrives on mentoring teams and driving growth through smarter, people-focused solutions.
- Arrival drinks and canapés
- Meet fellow industry professionals
- Informal networking with Insider, Adcore teams
With 60% of shoppers already active, the 2025 peak season is an operational test, not a marketing sprint. Will the projected 79% mobile traffic flood your system or fuel your growth? This C-suite briefing moves beyond the hype to deliver a strategic playbook for leveraging AI, mastering mobile-first checkout, and mitigating the critical risks that threaten your margins. Learn how to secure real profit, not just record revenue.
Festive set menu service
What is Growth Hacks Series?
The Growth Hacks Series is a premium event series designed to equip marketing and business leaders with cutting-edge strategies for exponential growth. Each edition focuses on a key growth theme, featuring industry experts and thought leaders who share actionable insights and real-world success stories.
Learn
from top industry experts who reveal their proven tactics for scaling businesses.
Discover
innovative strategies and tools that can drive your next big leap in growth.
Connect
with like-minded professionals and build valuable relationships to elevate your business.
We’re bringing together a select group of digital leaders—Heads of Digital, Heads of eCommerce, Digital Marketing leads, and Growth and CX specialists—for an exclusive afternoon of insights, strategy, and connection.
If you’re responsible for driving performance across the digital customer journey—from acquisition and personalisation to conversion and retention—this session is built for you. Expect sharp, tactical conversations with industry experts, a chance to benchmark with your peers, and take-home ideas you can apply straight away.
- You are a Visionary Leader: You aim to stay ahead of the curve and explore innovative strategies in customer engagement.
- You are a Networker: You value connecting with fellow C-Suite executives from telco, government, retail, and other key sectors.
- You are a Strategist: You are looking for actionable growth hacks and real-world applications to transform your customer engagement.
- You are a Forward-Thinker: You want to equip yourself with the knowledge and tools needed to thrive in the rapidly evolving landscape of conversational CX
Frequently Asked Questions
This is an exclusive Brisbane event exploring the human art of customer connection through expert insights and premium dining.
The event is entirely free of charge for all invited participants.
Smart casual to business attire. Think polished professional with a relaxed vibe - perfect for networking and dining.
This event is exclusively for invited guests only. Please check with the event organiser to confirm if guests can be invited.
Registration details will be sent via email. Please RSVP by the specified date to confirm your attendance.
Absolutely! If you have dietary restrictions or preferences, please inform Nico Cabrera at 0410005433 in advance, and we will make the necessary arrangements.
A 25-minute panel featuring real customer success stories, moderated by an Insider, followed by a 5-minute interactive Q&A session.
Yes, we'll have non-alcoholic beverages available, and our sommelier can suggest non-alcoholic options for the dining experience.
We may take photos for future marketing purposes. If you prefer not to be photographed, please let us know when you arrive.
For event-related enquiries, please contact Nico Cabrera +61410005433.
